I would like to propose (and help implement) some changes to how to organize our online help.
Right now (2.3.2), from within MuseScore, there is under the Help menu items for Online Handbook, Ask for Help, and Report a Bug. In 3.0 builds, we see the same but also a Leave Feedback item, and also toolbar buttons for reporting a bug and leaving feedback. My sense is those toolbar buttons are temporary, to help collect data during alpha and beta periods, but the idea behind them isn't bad and I'm not opposed to keeping them in some form. but I want to step back and look at the bigger picture here.
First, a user encountering some sort of problem in MuseScore doesn't usually know if it's a bug or not. So we get lots of bug reports that are really support questions. And we also get people asking for help in the forum without first looking to see if the question has already been asked and answered, in part because "Ask for Help" goes straight to creating a new topic. In addition, we end up with people not knowing how to find the forums any other way and unable to followup on their own requests except by starting new threads. And we end up with people never taking advantage of the other resources that are available (the tutorials etc) because there is no direct path there. As a related issue, we have people who are just more comfortable with musescore.com because they already engage there in other ways, and they tend to avoid resources on musescore.org because they expect to get what they need from the site they already visit.
It's a confusing picture, and I want to improve it.
My proposal is to replace the existing Help menu items I mentioned with two new ones: one to access a local copy of the Handbook, and a general "Get Help Online" item that would go to a greatly improved of the current musescore.org/support page that could help direct people better from there. I want to make that page equally visible from musescore.com, and easily accessible from other places like the MuseScore Discussion and Support page on Facebook, etc. So there would be one main starting point for people to get help, whether they come from the Help menu MuseScore or pretty much anywhere else. This page would clearly lay out the different options in a more appealing way than the current Support page.
I'm open to thoughts and suggestions on any of this!