disappearing score!!

• Oct 9, 2019 - 16:10

I spent all day yesterday revising a score. I left it open on my computer last night. This morning musecore app was not showing on my computer and I can’t find the revised score.

Sometimes in the past musescore crashed then I got a message to reinstate but there was not even this message, just no musescore.

I have class tonight where I am to present the revised score!!!!

PLEASE HELP!!

Philip foster


Comments

In reply to by Jojo-Schmitz

yes, i found everything else from musescore there, but not the missing revised score i need. it seems that something went wrong with musecore, which is why the app closed
(it was the only thing which changed on ym cmputer) and then that the autosave which is checked also did not work. i am seriously depressed!

In reply to by Jojo-Schmitz

there are several there is that or similar file names, and i check those and they are for other scores but nothing for the relevant date.

the score was open for several hours. i did not shut down musescore, and not of the other apps on my computer shut down.

i did not Save it because in the past the score was always there when i left it there.

i really do not udnerstand either why the app was closed or why the autosave did not work. i have been waiting for a response from support@musescore but after several hours they have still not replied.

In reply to by Jojo-Schmitz

i receievd this reply below from suppoert@musescore.com bbut no follow up; in any case i still don't have the missing score or know why this happened or why autosave doesn't work. maybe i need a different software.

- Please type your reply above this line -

Your request (78156) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
Please visit our Help Center - https://help.musescore.com/ - we prepared answers to most of the common questions.

In reply to by Philip Ellis Foster

The autosave file appears two minutes after you first made a change to your score, and it remains there and is only ever deleted if you successfully close MuseScore (not a crash, but a success close). So, I'd suggest you watch that folder, try creating a file, and verifying all this to convince yourself it is true. And then you will probably come to the same hypothesis I have, which is that you probably closed MsueScore accidentally yourself (or your cat walked across the keyboard etc). It's pretty much the only thing that explains what you are describing - MuseScore not running but no error message showing the crash, plus no autosave file.

In reply to by jeetee

From what I can figure out, it seems that if muescore itself crashes then we get a message to restore it and any unsaved score reappears where we left, but if Microsoft closes the site and then opens it then we don’t get the message and then any unsaved score is lost. Is this correct?

Second, and even if so, I don’t understand what is meant by autosave if it doesn’t automatically save what you are working on if someone, even Microsoft, properly closes the site unless you have saved the score. This is definitely not what the name sounds like! in fact, I don’t understand what it does except save the notes and rests, etc. that are entered when you work on score and this is not something special because it has to do this for anyone to write on the score.

In reply to by Philip Ellis Foster

It's not at all unusual that Windows might do an automatic update and reboot, somthst could certainly explain MuseScore being closed. But in that case, the autosave would still be present the in the AppData folder mentionedt, and you'd be prompted to restore it next time you start. Even if it was a power fialure that triggered the reboot, The autosave would still be there. Nothing ever deletes that excepts a successful user-initiated closing of the program.

Anyhow, less for the future is, always save. Every program, every computer (well except for cloud-based apps that don't have a separate save command, like Google Docs. Autosave is nice as a backup, but work you haven't saved is work that could potentially be lost.

In reply to by mike320

This is true, there is other potentially recoverable info even without autosave (not that we necessarily do a good job of that).

Also, if you did save all open files, then Windows can safe close MuseScore without crashing it - it's the same as pressing the "X" in the window to close it. if there are no unsaved files, the program just closes gracefully. Only if the program objects to closing that way does the OS need to get more forceful.

I am looking at the code when the autosave files (Score::tmpName()) are removed. There are two seemingly relevant places: in MuseScore::removeTab() (which is when you close a score tab yourself) and in MuseScore::closeEvent() (which is when you close MuseScore yourself. In both cases, a dialog is shown first asking if you want to save. I am not an expert on such matters, but I really can't think of a way Windows or anyone could be sending signals or otherwise manipulating MuseScore in a way to fool the program into thinking you had actually answered no - the usual signals would simply bypass all of this and kill the program without hitting the clean exit code at all - meaning the autosave files would remain. But, if there was some sort of backdoor way to do this, Microsoft would be the ones to know.

But really, I am extremely doubtful here. I simply don't see any way for Windows or anything else to close MsueScore in a way that fools it into thinking it's OK to clean up autosave files for unsaved scores. But I guess if people really think this could happen, one could test by opening MuseScore, working on a score, don't save it, then try various ways of reboot the computer and see if you can get it to do without ever answering the question about saving files, then see if after the reboot the autosave is gone.

In reply to by Marc Sabatella

From what I can figure out, it seems that if muescore itself crashes then we get a message to restore it and any unsaved score reappears where we left, but if Microsoft closes the site and then opens it then we don’t get the message and then any unsaved score is lost. Is this correct?

Second, and even if so, I don’t understand what is meant by autosave if it doesn’t automatically save what you are working on if someone, even Microsoft, properly closes the site unless you have saved the score. This is definitely not what the name sounds like! in fact, I don’t understand what it does except save the notes and rests, etc. that are entered when you work on score and this is not something special because it has to do this for anyone to write on the score.

In reply to by Philip Ellis Foster

There is a difference between MuseScore crashing, the OS crashing and the OS shutting down.
Al least in the first 2 cases, MuseScore will have generated an autosave file and will ask on next start whether you want to recover from the crash, you can try yourself by killing MuseScore via tzhe task manager, or pulling the plug (and battery for a laptop), simulate a power failure.
Whether it also does on the third case remains to get tested, also whether there are different kinds of shutdowns, those you initiate (you can test those yourself) and those initiated by a Mircosoft update (you'd need to wait for the next Microsoft patch day and one that forces a reboot)

In reply to by Philip Ellis Foster

There is no evidence right no that Microsoft possess any magic skills that would enable them to close MuseScore with an open score and somehow fool MuseScore into thinking the score has been saved, or that a user declined to save. I mean, if anyone could make this happen, it would be Microsoft, because obviously they know the internals of Windows better than anyone else. but I cannot imagine any conceivable reason they would do that, and never in the many years I've been using and developing MsueScore have I encountered a single case of this happening.

Right now, I think it much more likely your file is in fact saved but not in the folder where you are looking for it. Or a couple of other possibilities. But in order to do anything more than guess, we need the information I requested from. That would be a necessary next step in continuing any sort of investigation (the first was my examining the source code).

Autosave is perhaps better thought of as "autobackup". It doesn't save your file, it saves a backup copy, so it can restored if something bad happens (like a crash). This backup is removed only upon successful close of the file, and a close of the file is only successful if you explicitly choose "Discard" in the dialog that pops up when you close a file that has not been explicitly saved. In other words, the autosave backup file is there while you are working. it is only deleted if you explicitly give MuseScore permission to delete it by saying you want to Discard the changes. If MuseScore is forcibly cloed - by you, by Microsoft, by a power outage, doesn't matter - the autosave will not be deleted. It is only deleted if a user physically clicks that "Discard" button.

So, normally you should be saving often, like you would in any other computer program that creates document files of any kind. But if a crash or power outage happens, the autosave backup is there to recover the work you did since the last save.

In reply to by Marc Sabatella

it would be wonderful if the missing sore was there somewhere. i can't focus on getting you the info you requested right now because of other pressing matters but i will do this tomorrow morning. i might need some phone help to do this because as i said i am not very skilled with a computer. thanks, will follow up. Philip

In reply to by Philip Ellis Foster

Actually, on the assuption that mabe the score actually is saved, but somewhere other than you expect -0 my suggestion is you find someone who is more computer literate to help you search your computer for it. The basic process is, go to File Explorer, navigate to This PC, then type ".mscz" (without the quotes) into the search box at top right. This will find every single MuseScore file on your computer (well, unless chose to save as MSCX, in which case, you'd search for that, but you'd have to had made that choice explicitly when you first save the file). This could take a while. When it's done hopefully you can scroll the list of results and find the file. Again though, it will help to have someone who is experienced with computers help.

In reply to by mike320

so what you re saying is you should have but didn't get this message? it seems that this is what happened to me also but i had an open score and you didn't. it seems as i think you suggested, there is some disconnect between microsoft restarting and musescore being closed.
i seem to remember musecore was available for purchase through mirosfot's store so they should be able to contact microsoft and figure this out but i don't know how to reach the people at miuescore about this, do you or does anyone else reading this?

In reply to by Philip Ellis Foster

Get which message? The one when you start MuseScore after the reboot saying that MuseScore had quit unexpectedly? I did not receive any such message because I always save my work, and as I explained, Windows is able to shut down MuseScorwe without deliberately triggering a crash in those cases, and in those cases, it is correct and proper for the autosave to be deleted.

"The people at MuseScore" are us - we, the developers of the open source software participate on these forums. And as I have said, I simply don't see any way this could have happened as described. So I suspect you are missing some detail here. If you would like us to help you figure out what (other than your not saving your score) went wrong, we could use some additional info:

  • please attach a screenshot of Windows Explorer showing your AppData folder - the one with the autosave files - sorted by time, most recent first.

  • please tell us the precise pathname of the score you were working on

  • please attach a screenshot of Windows Explorer showing that folder as well, sorted similarly

  • please tell us your best guesses as to the date/time you believe you last saved your work, the date/time you stopped working, and when you think the reboot happened (that much a Windows log could probably say precisely)

In reply to by Philip Ellis Foster

You can learn what you need to about how to do screenshots and learn about pathnames (not "pathways") by going web searches for that info. However, I would strongly recommend you find someone local who is more computer-savvy to help you at this point. Many reasons for this, but one of the most important is, it's all too easy to make mistakes if you aren't familiar with computer concepts like these, and we don't want to see another mistake made during this process ruining our chances of figuring out what happened.

In reply to by Philip Ellis Foster

It will give us additional clues that might help us understand what actually happened. Or it won't and it will remain a mystery, but at least we will have done all we can to understand. If it does lead to understanding, it's possible that understanding will enable us to find the score for you, or it may prove definitely that you actually did inadvertently close the file without saving, or it's possible it will uncover a bug in MuseScore that we can fix, or it's possible it will point to Microsoft as the culprit. It's really just more guessing without the additional info.

In reply to by Philip Ellis Foster

Please understand we all volunteers here, and we have many demands on our time. Providing free direct phone support for basic computer things like understanding how folders and files work or how to make screenshots and isn't really something many of us have time for, but perhaps someone seeing this will volunteer. Meanwhile, I remain fairly confident that whatever happened here, it is very unlikely to be a problem within MuseScore.

In reply to by Marc Sabatella

i don't understand about volunteer as previously you wrote: "The people at MuseScore" are us - we, the developers of the open source software participate on these forums. I think it is unrealistic and unduly complicated to try to get someone else involved in this probem. i would think we are talking about 15 minutes max on the phone. Anyhow maybe you can just send written instructions to do what you requested and i will try to follow them.

In reply to by Philip Ellis Foster

The vast majority of developers and support "personell" are unpaid volunteers, most having a real job to earn their living and just spending their free time here, there are only very few exceptions, two as far as I know.
And none do phone or email support.
And realistically for a software you get for free this quote normal and to be expected.
Actually here at musescore.org you do get a quite excellent 7*24 support for free...

In reply to by Jojo-Schmitz

here are the thingswhich were asked for to try to find the missing score and figure out what went wrong and in brackets two things i need to know to provide them; maybe you can help with this?

• please attach a screenshot of Windows Explorer showing your AppData folder - the one with the autosave files - sorted by time, most recent first. [using Chrome; what to do to take a screenshot]
• please tell us the precise pathname of the score you were working on [where to find this]
• please attach a screenshot of Windows Explorer showing that folder as well, sorted similarly [see above]
• please tell us your best guesses as to the date/time you believe you last saved your work, the date/time you stopped working, and when you think the reboot happened (that much a Windows log could probably say precisely)

In reply to by Philip Ellis Foster

MuseScore is free software, and the "we" who develop it are almost all volunteers. There is no paid support staff here.

Teaching someone how files and folders and pathnames work, and walking you through the whole process of remembering what folders you were using at the time, and teaching you how to find them and how to do the screenshots - that is going to take far more than 15 minutes by phone, and it would be a process fraught with confusion and possibility of error. It's far more efficient to do it in person. If it's sufficiently important, then I urge you to find someone local who can help.

But I'm going to be frank - I am not expecting a high degree of chance of success. It's the only thing that has any chance of success, but it's a low chance. It comes down to how important it is to you to figure out what went wrong (and the possibility, however slim, that your score will be found). As I said, I'm pretty confident at this point it was not a problem with MuseScore itsel.

Hopefully, though, the lesson learned for the future is - save your work. Often. Always, with any computer program. Autosave is often a great insurance policy, but working for hours and never saving is just inviting disaster.

In reply to by Philip Ellis Foster

You need to understand how files and folders work to be able to answer the questions I asked earlier - in particular, about where you believe the file was last saved. If you believe you can answer that question already, then all you need to learn is how to do screenshots. And I would suggest you can learn that very quickly by doing to a web search for "how to do a screenshot on windows" - the information already exists, no need for us to have to type it all up again.

In reply to by Marc Sabatella

here are the things you asked and in bracketstwo things i need to know to provide them:

• please attach a screenshot of Windows Explorer showing your AppData folder - the one with the autosave files - sorted by time, most recent first. [using Chrome; what to do to take a screenshot]
• please tell us the precise pathname of the score you were working on [where to find this]
• please attach a screenshot of Windows Explorer showing that folder as well, sorted similarly [see above]
• please tell us your best guesses as to the date/time you believe you last saved your work, the date/time you stopped working, and when you think the reboot happened (that much a Windows log could probably say precisely)

In reply to by Philip Ellis Foster

Again, for screenshots, please do a web search

For the pathname we can't tell you that. Only you can possibly know that. If you don't know what a pathname is, you can do a web search for that info, but that's going to tell you what the term means, not what the answer to the question is- you are are going to have to rely on your own knowledge of where you put that file originally.

Getting the windows log of the last reboot - again, try a web search.

In reply to by Marc Sabatella

i got some help from my brother and here is what i can tell you:
1. here is where the screenshot should be; can you see it there?:
https://www.dropbox.com/s/n5ugj6h0plfspr0/Screenshot%202019-10-12%2011…
2. how do i find the pathname of a musescore score? can you tell me how to find this please
3. i will do the screenshot when you tell me how to find the pathname
4. last saved: oct 6 10:06 pm or soon thereafter; stopped working on it: oct 8 about 11:45pm; when reboot: between oct 8 11:45pm and Oct 9 9:30 AM.

In reply to by Jojo-Schmitz

thanks but i opened all the recent files three days ago and it was not there. i hope that what i last sent to Marc is what he needs and that he can now try to figure out what happened and possibly retrieve what i wrote. i would like to know ASAP so i will know whether i have to try to revise the score again or can use what is still missing. i have to send in the final score on sunday latest for a performance.

In reply to by Philip Ellis Foster

Start a new thread the same way you started this one. For example, Help . Ask for Help from within MuseScore, or click the big "Add new Forum topic" button right below the name of the forum towards the top of the page while viewing the list of topics for a forum.

I did respond to one of your posts with the screenshots and additional info.

In reply to by Marc Sabatella

ADDENDUM:i got some help from my brother and i started poking around so NOW here is what i can tell you; this SHOULD BE WHAT YOU ASKED FOR. PLEASE LET ME KNOW IF THIS IS CORRECT OR NOT AND IF SO WHETHER YOU CAN FIGURE OUT WHAT HAPPENED AND IF NOT WHAT IS WRONG. Thank you.

  1. here is where the screenshot should be; can you see it there?:
    https://www.dropbox.com/s/n5ugj6h0plfspr0/Screenshot%202019-10-12%2011
  2. pathname: C:users\PhilipFoster\Documents\MuseScorre3\Scores\An Elegy for Steve.mscz
    3.https://www.dropbox.com/s/h7aqft6dauqj74m/Screenshot%202019-10-12%2011…
  3. last saved: oct 6 10:06 pm or soon thereafter; stopped working on it: oct 8 about 11:45pm; when reboot: between oct 8 11:45pm and Oct 9 9:30 AM.

In reply to by Philip Ellis Foster

Thanks for the additional info. What we are still missing is a screenshot showing the folder containing the score, sorted by date. Make sure you have display of hidden files turned on (presumably you do at this point).

Also, what you have right now is the pathname where current version of the file is. What I am still wondering is, based on your own recollection of how you opened the file, is that the very same version you were working on? You mention changing the name - do you mean just the title or the actual filename? If the latter, you need to find that file.

In reply to by Philip Ellis Foster

I asked for two screenshots of Windows Explorer, one showing the folder where the autosave files are (this you sent), the other of the folder where you believe the file lives (this I am still waiting on). Again, I cannot possibly know which folder you put the file in, I need to remember that / figure that out somehow by reconstructing the steps that got you there. Maybe it's the folder you told me the older version of the file is, if so, show that screenshot, but it seems likely you put it somewhere else if you ever did a save or save as within the last several days.

So, when you say you changed the title, you mean literally just the text that appears on the score itself, not the filename?

In reply to by Marc Sabatella

in your last message you asked for "the other of the folder where you believe the file lives. " i am not sure what this means. i sent you a screen shot of the popup which showed the file properties of the file of the last version i was working on before it disappeared.. it shows a pathname at the top. Apparently this is not a screen shot of what you need; if not please tell me exactly what you need a screen shot of and how to find it. if it is, please tell me what elsse if anything you need to do the research you proposed.

In reply to by Philip Ellis Foster

Indeed, that is screenshot I asked for in the first place: Windows Explorer showing the contents of that folder 9the original screenshot you posted was of a dialog within museScore just showing the name of the folder).

So, from what I am seeing in the screenshots, and from what you have described, I'm afraid I don't see any answer here. It appears you saved the file on October 6, then continued to work on it over the course of next day or so and never once hit the Save button. Without knowing exactly what happened the night of the update, I can't say for sure what happened next, although my theory is, based on your unfamiliarity with the whole idea of how files work, you actually closed the tab and chose "Discard " when it asked what to do with the changes, not fully understand what you were being asked. Either that or Microsoft is "magic" and pressed that button for you during the update. But one way or another, the code in MuseScore that only executes after someone presses that button got executed, and your autosave file was deleted because as far as MuseScore knew, it had been successfully closed.

The lesson here is: please, don't ever not save your work. Computers don't work like cellphones, you almost always need to explicit save your work to a specific file in a specific folder, it isn't stored in a special place within the app like it is on iOS or Android. Work not explicitly saved to a specific file in a specific folder is work lost. Autosave or backups can often rescue you, but not saving your file is basically not just inviting disaster, it's rolling out the red carpet for it (yes, I stole that line from, hmm, something I saw on TV recently).

I'm trusting, BTW, that your file search of your entire computer really was the entire computer, not just your Scores folder, and that you included hidden folders etc in the search. You say it found other scores, so that does give some support for this. But if there is still any hope, it would be that you didn't do the search correctly, so feel free to post a screenshot showing those results.

In reply to by Marc Sabatella

Thanks. I don’t know if it makes any difference, but I am NOT using internet Explorer to view Musescore; as I said before I am using Chrome.

I would definitely discard your discard hypothesis (along with someon’s cat hypothesis). I can be absolutely certain I did not press any discard button. I don’t recall ever even seeing a discard button. I also am certain I did not close musescore; I just left the computer and went to sleep, as I usually do.

As to the last ditch effort before turning to magic, or whatever that might actually mean, please let me know clearly exactly how to provide the screen shot I might not have provided; not what the screen shot shows but how to bring up what you want the screen shot of.

I am sticking with my hypothesis that Microsoft closed musescore and when I reopened it there was no popup to restore the missing score. Why this might have happened is beyond my understanding, but maybe you can figure this out.

In reply to by Philip Ellis Foster

I'm talking about this message of mine: https://musescore.org/en/node/295461#comment-950368

You replied and said you did this, and I believe you, but posting a screenshot of the results might turn up some miraculous clue.

The other folder to check is your "virtual store" folder. In order to find that, see https://kb.photodex.com/8108/accessing-the-virtual-store-folder-in-wind…. This folder might well be skipped in a regular search, but it's where you file would end up if all of the following happened:

1) you are using an older version of MuseScore
2) you were working on the score when it crashed earlier in the day
3) you answered "yes" to the question about restoring the session
4) you continued to work on the file without ever saving it until just before the reboot happened
5) when you finished your work but before the reboot, you actually did save the file, and then did not change it further

As longshots go, this is something like my mother winning the Boston Marathon next year. But it's at least a path I could see that might explain everything and get you your work back - it would be in the virtual store.

So if it turns up there, great. If not - and I suspect it won't - we're forced to deal with the possibility your work is gone.

As I've said, though, as one of the developers of MuseScore, I am pretty familiar with how it works, and in response to your report I have spent considerably additional time studying and debugging this portion of the code, and in my professional opinion, I see no possible way Microsoft could have caused this to happen. The only thing I can see that ever does is physically pressing the "Discard" button. That's the only way I can find to reach the part of the code that deletes the autosave file. All methods I know of closing MsueScore with unsaved work that don't involve press "Discard" all result in the autosave file being left behind, ready for MuseScore to offer to restore on the next startup. I tested this closing Musescore a variety of ways, including via the Task Manager, and I could not get it delete the autosave file except in the cases where it popped up a dialog and I chose to discard the changes. It's certainly possible I missed something in my study of the code and in my testing, but given that I've been doing this here for almost ten years and have never once before heard any other report of such a thing happening, I'm not inclined to believe it really is a thing.

I do believe you didn't close the score and press Discard, that seems inconsistent with your memory. But what does still seem plausible is that your finger was resting on the keyboard ot touchpad when you restarted MuseScore the next morning, or you hadn't quite had enough coffee, and thus you missed the dialog offering to restore the session and accidentally answered "no".

But, other than the very real possibility of user error (after all, as you say, you're "very far from a tech person"), above and beyond the very unfortunate error we already know you made (not saving your work), the only other thing I can conceive of here is essentially "magic" - that somehow Microsoft utilized some special technique to fool MuseScore into shutting down cleanly and therefore deleting its autosave files. If you really want to continue to pursue this, you would have to contact Microsoft support and show them this thread, maybe they will be able to shed some light on the subject.

But my personal advice is, just accept this as a lesson learned - always save your work, pretty much every computer program, ever - and move on. Even if it turns out Microsoft does utilize some special technique to shut programs down in a way that fools them into thinking it was a clean exit, that won't get your file back. nor will it help in the future any more than will the advice you've already been given many times - always save your work, every computer program ever. In fact, it makes that advice all the more pertinent, because then you'll know there is a known case where autosave will not bail you out.

In reply to by Marc Sabatella

i gather you re saying there is another possibility, so i will try that when i can.

For now i can definitively say i never pressed a discard button or ever saw one. whatever that means is up to you but that is the case. i would never ever have done that after spending multiple hours revising a score that was due the next day in class., and as i said, i never have even seen such an option. if my never seeing that option gives you another clue, good. otherwise there is nothng i can add to that part of this discussion.

In reply to by Marc Sabatella

  1. in regard to " I'm talking about this message of mine: https://musescore.org/en/node/295461#comment-950368. You replied and said you did this, and I believe you, but posting a screenshot of the results might turn up some miraculous clue.' i do not understand what you are saying. if you want something i did not provide please just say please provide x.

  2. in regard to " The other folder to check is your "virtual store" folder. In order to find that, see https://kb.photodex.com/8108/accessing-the-virtual-store-folder-in-wind…. This folder might well be skipped in a regular search, but it's where you file would end up if all of the following happened:
    1) you are using an older version of MuseScore
    2) you were working on the score when it crashed earlier in the day
    3) you answered "yes" to the question about restoring the session
    4) you continued to work on the file without ever saving it until just before the reboot happened
    5) when you finished your work but before the reboot, you actually did save the file, and then did not change it further:

  3. i don't know what older means; i am using i believe Musescore 3

  4. i had been working on the score during the day, but it crashed overnnight when i was asleep
  5. what question
  6. not clear what is being asked; i did not save it, but coninued to work on a prior version of it after the reboot occurred
  7. the work was saved before the revision and before the crash if this is what you are asking.

  8. since last messaging you i tried to clean up what seems to be a collection of unused scores and in so doing i encountered the popup with the discard option. i am a thousand percent certain i never saw that popup before.

  9. maybe there is someway for you to check with microsoft about the possibilty of their magic if you are sure that musescore otherwise should have saved the missing score.
    .

In reply to by Philip Ellis Foster

1) I mean exactly what I wrote. I gave you instructions on how to search your computer for MSCZ files. I'm now asking you to post a screenshot of the search results. Again. if you have trouble understanding how to do things, please get someone local to help you.
3) "older" means, not the current 3.2.3 version, I forget when the change was made to how recovered files are saved but I believe it was after 3.0. So if you still have 3.0 (check Help / About) then the virtual store theory was possible, but if you have 3.2.3, then it isn't.
5) I have no idea what question you mean when you write "what question"
8) I already said I believe you didn't choose discard. I now believe, as I said already, you accidentally closed the dialog the next morning that asked if you wanted to restore the session. It would be extremely easy to do this if your finger brushed the Esc key or the touchpad while MuseScore was starting up. Normally this wouldn't be so bad, you'd only lose the work since your last save. it's only because you never saved that you lost your work, I'm sorry to say.

As for following up with Microsoft, I don't believe in magic, so I don't believe there would be anything to gain in my contacting Microsoft. But you are welcome to followup with them yourself.

In reply to by Marc Sabatella

well, something interesting just happened. i was filling out an application, it was partially completed, i left for about 15 minutes, and when i came back it was gone. i went to where the form was and opened the form again but the parts i filled out were empty. this seems very similar to what happened with the missing score. do you understand what could be causing this?

In reply to by Philip Ellis Foster

You wrote:
i was filling out an application, it was partially completed, i left for about 15 minutes, and when i came back it was gone.

Sounds like your connection timed out - especially if your info. is relayed over a secure (https) channel.

(I just hope you were not applying for a "free trial" offer on MuseScore.com. That would be an accident waiting to happen.)

In reply to by Marc Sabatella

ADDENDUM:i got some help from my brother and i started poking around so NOW here is what i can tell you; this SHOULD BE WHAT YOU ASKED FOR. PLEASE LET ME KNOW IF THIS IS CORRECT OR NOT AND IF SO WHETHER YOU CAN FIGURE OUT WHAT HAPPENED AND IF NOT WHAT IS WRONG. Thank you.

here is where the screenshot should be; can you see it there?:
https://www.dropbox.com/s/n5ugj6h0plfspr0/Screenshot%202019-10-12%2011
pathname: C:users\PhilipFoster\Documents\MuseScorre3\Scores\An Elegy for Steve.mscz
3.https://www.dropbox.com/s/h7aqft6dauqj74m/Screenshot%202019-10-12%2011
last saved: oct 6 10:06 pm or soon thereafter; stopped working on it: oct 8 about 11:45pm; when reboot: between oct 8 11:45pm and Oct 9 9:30 AM.

MAYBE I SHOULD ALSO MENTION THE REVISED SCORE WAS GIVEN A NEW NAME: SKYPLUMS

In reply to by Philip Ellis Foster

The version in the Microsoft score is created by the same people who create every version, Microsoft just makes sure it runs on the advertised platforms. The MuseScore developers do have to meet certain standards, but it's the same program that has the same reported version.

As far as getting the message asking if you want to continue the last session, you should get the message if MuseScore crashed with an unsaved score. I just did a couple of forced shutdowns of MuseScore using the task manager, one with all files saved and one with a modified file still opened. I only got the recover message on the session with a modified file.

This tells me that if you didn't get the recovery message, then you must have had all of your files saved. I normally keep several scores open, some specifically for testing bugs reported in these forums which I don't bother saving. I guess these normally cause me to get a recovery message after a crash even though my scores I'm working on are saved.

In reply to by Marc Sabatella

I agree, anytime MuseScore does not close normally it will ask if you want to restore your previous session. This happens when I do an update and restart which is a microsoft shutdown. The score must be on your computer somewhere it's just a matter of you finding where you hid it.

In reply to by Philip Ellis Foster

Marc for one is from MuseScore and I do a little and talk to people involved with MuseScore quite a bit. The only reason I wouldn't get a restore last session message is that I didn't have any unsaved scores open at the time. As I said, Microsoft doesn't program MuseScore the just make it available through the score.

In reply to by Philip Ellis Foster

The auto save file will be in the same folder as the original score. It will be called SC*.mscz where * is a seemingy random set of numbers and letters. The modified time can help you find the correct one. My system mysteriously restarted last night also, maybe Microsoft caused it. I didn't have any unsaved scores open, so I didn't lose any work. I turn off auto save so I can't look to see if the SC*.mscz file is there or not. I make sure I press ctrl+s to save my work anytime I change to a different program or score, which is often.

In reply to by mike320

From what I can figure out, it seems that if muescore itself crashes then we get a message to restore it and any unsaved score reappears where we left, but if Microsoft closes the site and then opens it then we don’t get the message and then any unsaved score is lost. Is this correct?

Second, and even if so, I don’t understand what is meant by autosave if it doesn’t automatically save what you are working on if someone, even Microsoft, properly closes the site unless you have saved the score. This is definitely not what the name sounds like! in fact, I don’t understand what it does except save the notes and rests, etc. that are entered when you work on score and this is not something special because it has to do this for anyone to write on the score.

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