Installation Prevented by old (uninstalled) version of Musescore

• Sep 16, 2018 - 16:20
Reported version
2.1
Type
Functional
Severity
S5 - Suggestion
Status
closed
Project
MuseScore

My P.C. has had various crashes recently due to a faulty board. MuseScore wouldn't load so i uninstalled it. To make sure I used AVG to remove any references in the registry, deleted everything in the Musescore folder, downloaded and tried to install Musescore2. All I get when installing is:
"The Older Version of Musescore cannot be removed - please contact technical support@
Can you help, please?

Best wishes,

Michael Garlick

Comments

• Sep 16, 2018 - 16:45

Did you use the add/remove programs from windows to remove the program first? This should have uninstalled the old version. Using the portable version on the download page will allow for installing the newest version without needing to remove the old version.

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