MuseScore 3 crashes on every attempt to save

• Feb 11, 2019 - 04:21

I have seen the other reports from 2016 -2019, but no solution.
Luckily I still have version 2, because MuseScore 3 crashes every time I try to save a file (Windows 10 64 bit)
I will attach one, but it happens to all files

Attachment Size
Mood_Indigo.mscz 28.38 KB

Comments

I cannot reproduce here. I open your file, edit two-three things (pitch of a few notes), and all is normal when saving.
Here first saving: 1Mood_Indigo.mscz
And a second saving (sorry for the wrong notes): 2Mood_Indigo.mscz
Are you doing other specific things before saving?

And first please, try to do: menu "Help" -> click "RevertToFactorySettings"

In reply to by cadiz1

Hi,Thanks for your reply. Sorry it's been 2 months, but I have been busy! I used MuseScore 2 when possible due to this problem. I restored to factory settings and the problem persists. Whenever I make anything on MuseScore 3, whether it's a download from musescore.org, or some simple music for students, as soon as I try to save or export, it crashes/closes. Then when I reopen, it says "musescore closed unexpectedly. Would you like to restore the session?" But it doesn't help because my work is lost and the problem remains...I can not make new work on MuseScore and save it. And now MuseScore 2 is no longer practical because everything on MuseScore.org is geared towards 3. I can't even do the work on 3 and paste it into 2. Do you think 3 crashes because 2 is still on my computer?

So what happens, exactly, if you go to File / Save As? Do you get the dialog prompting you to select a folder and filename? What folder are you choosing? Anything unusual about it - on a network, removable drive, ...?

In reply to by Shoichi

Thank you for your suggestion. Due to another reply I did a "search for updates" and it did indeed install an updated version, then I opened it "run as administrator," but the same problem happens. If I try "Save as," Save selection," or "export," anything that open a dialogue box, the mouse arrow circles/cycles for a 3-5 seconds, then the software closes.

In reply to by Marc Sabatella

Thank you for your questions. Due to other replies I did a "search for updates" and it did indeed install an updated version but the problem persists, then I opened it "run as administrator," but the same problem happens. If I try "Save as," Save selection," or "export," anything that open a dialogue box, the mouse arrow circles/cycles for maybe 2-3 seconds, then the software closes.

In reply to by Jm6stringer

Thank you for asking. Your question caused me to do a "search for updates" and it did indeed install an updated version, but the same problem happens. If I try "Save as," Save selection," or "export," anything that open a dialogue box, the mouse arrow circles/cycles for a 3-5 seconds, then the software closes.

In reply to by cadiz1

Hi thanks. I checked the link and there are no known relevant incompatibilities. I reverted to factory settings again. Still shuts down on any save attempt, a couple of seconds after a dialogue box opens. Would you suggest I rip and reinstall? That's the only thing I can think to do next.

In reply to by Marc Sabatella

HI again,
My other work is winding down for the summer and I'm getting back to this, as I hope to use MuseScore a lot this summer. Regular "save" crashes, just the same as any operation I try that opens any dialogue box. I sent the crash report.
I sure hope we have a breakthrough and wind up solving this mystery!
This happens with "save" and "save as." It happens if I try altering something I made previously or downloaded so that it is trying to save the alterationc to the "downloads" folder. It happens if it is something I tried altering and try saving to any other folder a few windows deep. It happens if I create a new score and allow it to choose a default folder which in my computer is "Documents - MuseScore3 - Scores." The same is true with the "export" command as well.
MuseScore 2 continues to work beautifully, but as you probably know, none of the music from musescore.org is compatible with 2, so it is not as useful to me as the more current version would be if it didn't crash upon any attempt to save.

Thank you all so much! I'm glad I'm not the only one having trouble.

Another user suggested double-clicking on a mscz file and from Preferences disable Show start center, but I tried this and it didn't work for me. I do appreciate the suggestion.

I'm back to v2 until they come up with some fix.

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