Musescore Pro Subscription

• May 12, 2019 - 22:09

Hello,

I did not intend to purchase a year plan of pro. In fact, I did not intend to purchase pro at all, but this morning my card was charged with a year of pro. I would like the subscription to be cancelled and for my card to be refunded. I emailed support@musescore.org a few days ago but I never got a response. Am I able to get some answers?

Thank you,
Taylor


Comments

In reply to by Ziya Mete Demircan

It is very confusing for a new user, the .org and .com site looks the same with the same logo.

If I just want to download or print a score that a friend of mine has arranged but it seems I need to enter my credit card number(!!!!) in order to do that. From reading on how the .org part of MuseScore treats it´s customers I will never give away my credit card number!
If you want it to be user friendly then please make it clear what functionality I can expect as a "Basic" user and what funtionality that requires "Pro". And please, make it obvious what part of MuseScore that it is acting and when you swith between the sites!

How difficult could that be?!

If you didn't intend to, how did they get hold of your credit card data?
So you must have entered it it, probably to get the 1 month free trial, which in turn implies that you intended to purchase it, if the trial turns out to suit your needs...
If you don't intend to purchase something, don't put out your credit card data, simple as that.

In reply to by Jojo-Schmitz

I have exactly the same issue. I simply did not purchase the yearly pro membership as I've never intended to do it.
I have been purchasing a few music sheets from the website that's why I had to give my card details.
Somehow it has been charged $69.99 from my account this morning which gave me a big shock.
I would like to get my money back as I don't need the membership.
Can anyone please help me with this problem?
Thank you.

In reply to by sjin.kim09@gmail.com

You may be confused, no website associated with MuseScore (neither musescore.com nor this one, musescore.org) has never had any option to buy individual scores. There has always only been sibscriptions, not on this site, but on musescore.com. So presumably that's the site you are talking about, you must have signed up for a subscription at some point because the only thing they offer, feel free to go to that site and ask for help there, nothing any of us here on this site can do.

In reply to by mmmiiitttrrraaa

Which files do you need? If you mean the installer for MuseScore itself (the notation software that runs on your computer), you get it by clicking the Download link at the top of this page. If you mean, some musical scores you wish to view/play/print, you need to to go to musescore.com, which is the site for score sharing (musescore.org is the support site for the software).

Hii...You have given a free trial month and specified that the credit card will only be done after the trial period. You were not in agreement and you charged me in $6.99. I would like to win this amount. My credit card company received information on your "work" way. Thank you isrtal631

I also found myself a Pro Subscription Member billed at 49 €. I'm not happy that this happened and was very surprised. The whole subscribing procedure was rather nebulous and I have been on the internet for some years now. Please make this more transparent.

In reply to by Jojo-Schmitz

Sorry - but this keeps cropping up. I know that Musescore.org is a different site from Musescore.com, but there really are issues. Not all sites require credit card details for trials - so that can be knocked on the head. Some do - and there is a requirement to cancel the subscription before the end of the trial period.

I agree that users who don't read the small print shouldn't complain too much, though some might get caught out. However companies which go straight from no charge to a substantial charge without a reminder are not good news. Most sites I've used do reminders, or will just stop working with a warning that "from now you have to join and pay the subscription". I suspect that Musescore.com might not do that.

In my case I became a Pro member by using an iOS version of Musescore - and I have not been dissatisfied so far. However, trying to access Musescore.com on a "regular computer" without logging in does not allow me to download any scores - even ones which are not charged for - including ones which I myself have written. There is clearly an option to take out a Trial - which would not apply to me as I already have an account.

I think also that people who have previously registered and joined Musescore.com may not notice or have noticed this - which may be one reason why established members here keep denying that there is an issue.

I think there definitely is - probably because of a change of policy on the Musescore.com site.

The added complication which I've mentioned before is that it's very easy for newbies to not realise that the sites are different.

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