update 3.3.0.8737 won't download

• Nov 5, 2019 - 20:41
Reported version
3.3
Type
musescore.org
Frequency
Once
Severity
S3 - Major
Reproducibility
Always
Status
needs info
Regression
No
Workaround
No
Project
  1. Click check for updates
  2. Click Update Now

Tried it several times
It says Problem ... are you connected to internet
Yes, I am


Comments

Frequency Many Once
Status active needs info
Workaround Yes No

It sounds like you have a firewall preventing download.

I haven't changed my firewall in years.
If it IS now a firewall issue it would be better to fix this new Musescore "feature" rather than ask users (and donors) to change their established systems for safety.

Status by design needs info

If this is a MuseScore problem, we need more information. I assure you this is not an intentional design decision that you cannot download the update which is what by design means. What operating system are you using?

The Windows 10 updates do random things to people some times and I can't explain it. Look at the firewall and make sure it has permission to access the page you need to download the new version and that the version can write wherever it wants. There have been other confirmed reports that an update led the firewall to disallow updates.

I turned off the Windows firewall ... no luck. The download proceeds to 38.3 Mb and then says I'm not connected to internet

I turned off the Windows firewall ... no luck. The download proceeds to 38.3 Mb and then says I'm not connected to internet