My pro status has randomly disappeared with all my billing history? Please help.
I purchased the year-long pro account option a while ago. For some reason, I logged in today and saw that my pro status has vanished and I can no longer upload sheet music, but it hasn't been a year yet. Furthermore, all of my billing history has gone too.
Despite, this, Musescore still tells me that I'm pro on the subscription page (Settings -> Subscription) and I am due to pay again in 2021, but I still can't use any of the features of Musescore pro.
Please fix this.
Notes:
x.png is a screenshot of the subscription page.
y.png is a screenshot of the billing history page.
Comments
Contact support@musescore.com, nobody here on musescore.org can help you with this
See also https://musescore.org/en/node/277874
In reply to Contact support@musescore… by Jojo-Schmitz
All right I messaged the support thing and all I got back was a report on how to cancel my subscription. I'm not sure how anyone can read what I said and think "Oh, he wants to cancel" rather than "Oh, he wants it back", unless the reply was a robot, in which case, wth do I now?
In reply to All right I messaged the… by [DELETED] 31902485
None of the people that could help you with this are reading along here on musescore.org.
In reply to All right I messaged the… by [DELETED] 31902485
The .com team has been notified of this post and their incorrect handling of your request; a follow-up by them should happen over the following days.