Muse Hub helper application startup issue
Installed the new muse hub app today, but something strange is happening. I get an error saying "unable to connect to helper, please contact support." Every time I try to open muse hub it tries to install the helper but fails.
> I have stable internet
> I read something that said to "right click the hub logo and select reinstall helper" but that option doesn't exist.
> Sometimes I can get muse hub to open, but nothing loads and I think it's more of a glitch than properly opening up
Comments
It might be due to server load, some people on Discord are experiencing the same issue.
In reply to It might be due to server… by jeetee
That makes sense, I'll just keep trying then. Thanks
In reply to It might be due to server… by jeetee
Try hitting cancel or close on the pop up. Worked for me !!!
For the record I opened up the logs and found the one relevant to the helper install and located this error code
DefaultHelperInstaller.swift:109[35]: Connection error: Error Domain=NSCocoaErrorDomain Code=4099 "The connection to service named com.muse.museservice was invalidated: failed at lookup with error 3 - No such process." UserInfo={NSDebugDescription=The connection to service named com.muse.museservice was invalidated: failed at lookup with error 3 - No such process.}
In reply to For the record I opened up… by DTylr
Report on Git Hub https://github.com/musescore/MuseScore/issues/15173
In reply to Report on Git Hub https:/… by SteveBlower
Okay, thank you
In reply to Okay, thank you by DTylr
I think SteveBlower meant to say they already reported the issue at https://github.com/musescore/MuseScore/issues/15173
Is https://github.com/musescore/MuseScore/issues/15176 different?
In reply to I think SteveBlower meant to… by RobFog
Hard to tell if it's exactly the same issue, but it seems related. Different operating systems so different error messages and pathing, but it could be a similar issue with the helper.
In reply to Hard to tell if it's exactly… by DTylr
On mac Ventura I just deleted /Users/.../Library/Containers/com.muse.hub
Issue seems to be raised after moving samples on external drives
In reply to On mac Ventura I just… by mariosalvucci
I have this issue, but on my mac (Ventura intel). I've not moved any files to external drives, although I do use iCloud drive. Deleting Muse Hub in Containers does not help, nor does allowing full disk access or allowing service app to run in background. Muse Hub is stuck downloading a file (it cannot update)... I've uninstalled/re-installed Muse Hub, but same issue, and download is still stuck. As am I (and apparently many others)
I too am continuing to experience this behavior. I am using Ventura 13.1 M1 Mac. I downloaded MuseHub and it seemed to work. I changed the download destination because there is not enough room at the default location to download MuseSounds. Since then, I have seen this behavior. I deleted everything MuseScore related and downloaded the installer again, but no saw no change.
In reply to I too am continuing to… by daPla
As I understand it, there is indeed an issue with changing the download location. I sounds to me like your drive is already more full than it should be for best performance. I have heard that there are ways to move the sounds to a different location after they are downloaded. Then point MS4 to their new location. You might consider just downloading one group of instruments to experiment with.
In reply to As I understand it, there is… by bobjp
Thank you very much. I freed up some space on my system disk and it is working again. It seems an unhelpful error message.
In reply to Thank you very much. I… by daPla
Well, it was working briefly. Now, I am having this problem again. I have cleaned up my system disk and should have plenty of space there.
I've been having this same issue. Reported it to support nine days ago but there's been no response.
I'm having the same issue (on MacOS 11.7). I had it with the beta and thought that might have been the problem, but it's happening with the latest release too. So, I can't install or use Musescore 4.
In reply to I'm having the same issue … by citizensheep
I'm having the same issue. Every time I start up my iMac (running Monterey 12.6) I get the message, "Muse Hub is trying to install a new helper tool."
It doesn't seem to be affecting Muse Score 4.1 though, since I'm able to access the new sounds, and other sounds such as Kontakt instruments. Or is there some other function that would have a problem due to the "Helper Tool" not being installed?
Wow !!!
I just decided "Beep it", and clicked CLOSE...
I looked up to the top right of my screen (near the battery, wifi, bluetooth) and its installed and fine.
So maybe the only BUG is that thing popping up telling us that there is a problem?
In reply to Wow !!! I just decided "Beep… by stevestockmal@…
I deleted Muse Hub and reinstalled it. I no longer get the error message, yay! I think the "bleep it" method sounds pretty good too. ;-}