Crashed no recovery file

no trace of a recovery file, many hours lost.... checked cloud folder... empty...

I just had the same issue, I worked 10 HOURS on this arrangement and it's totally GONE. HELP!!!

The autosave is there in the same folder that you saved the score itself to. It has the extension "autosave" and is hidden by default. if you need further assistance, please ask for the help in the Support forum.

But - to be clear, you should never ever work for hours without saving! Autosave is for disaster recovery only; it is not a substitute for the standard save operation. Always save your work regularly.

Please don't mark this as closed - it's not. First of all, as I noted previously, I swear on my mother's life that I saved the file at least 30 times while working on it. I am not a beginner to Musescore, I've arranged many scores over the past decade or so. I ALWAYS save repeatedly while working on the file. ALWAYS. That's why this was such a shock and I still have no explanation for what happened.

I deleted a thread on Facebook because I got so frustrated by everyone repeatedly blaming me - when I literally hit FILE SAVE 30 times while working on the file - that I just deleted the thread entirely. All of my files are created and saved on google drive so they are automatically backed up, plus the version on my mac is automatically backed up to my apple cloud. Then I do a full system backup through time machine once a month. But saving the file should mean that I'm safe if the program crashes and has to relaunch - it should revert to the last saved version.

First, When Musescore crashed yesterday - and it asked if I wanted to recover the file when I reopened the program - it gave me the error message "there is an error opening this file." That's it. Then when I went to the location where all my scores are saved, the file was dated from 10 hours ago when I had first created it. I opened the file, and it was empty - it was the version I had first saved 10 hours ago. So - saving the file repeatedly did NOT overwrite the file!

Second, the location where I save all my arrangements is in my shared Google Drive folder in my file explorer. As you'll see from the screenshot here, there is only ONE file in the hidden .mscbackup folder! None of the other arrangments I've ever done, have backup files there.

I am sincerely asking for help because this cannot happen again - while recreating the file into the wee hours of the morning last night, I kept actually closing the file and reopening repeatedly to ensure my all my saving was working. (It was). But I have no idea for why it didn't work yesterday. And I have no idea why the backup files are not saving.

Is there an issue with where I'm saving the scores? I choose my google drive as the default location intentionally so it will automatically be backed up and also available on my other mac computer to use. Should I not be saving scores there?

It's closed because this is the community issue tracker and not the support forum. The latter is where you should be asking for helping finding your files. This community issue tracker is only for reporting bugs, with precise steps to reproduce the problem, so others can try to confirm, and if other con can confirm, then a formal bug report can be opened on GitHub so the developers can take over from there.

Also, the original bug report here was about a case where someone didn't save, not about a case where someone was having trouble finding the file they saved. So even if there is a bug here, it's not related to the original report.

Anyhow, if you are saving your score, then obviously, it is truly saved. There is a known bug with Google Drive on some systems where files can get marked hidden, so perhaps that happened. The mscbackup folder is not related to autosave, BTW, and it is not the folder used prior to MuseScore 4. As mentioned, the autosave file is in the original folder and hidden. When you do ask for help on the support forum, be sure to say what OS you are on, be sure to confirm that you have enabled display of hidden files. Then people there will be able to assist you in searching for your missing file - the file you actually saved, which is clearly not the one from 10 hours before.

Again, if you are still having trouble, please use the Support forum to ask for help. It has hundreds of times more people reading and able to help, with hundreds of times broader expertise, then just the very small handful of volunteers to work to try to confirm bugs reported here.

I thought this was the support forum, my mistake, I went to community and tried to post in the forum. I guess I need to start a new thread there? The backup files are nowhere to be found. As noted, hidden files are available to be seen. You can see from my screenshot that the hidden backup folder is there but there's only one score in it. I need to figure out how I can confirm where the backup folder is and where the files are being saved - or if for some reason the option to save a backup is somehow turned off for me, because I don't see them anywhere and that's a gigantic problem.

Looks like you already started a thread in the support forum, so just keep following up there. Again, the backup folder is not what you need. You want the score itself, or the autosave file.