Payment Problem

• Jan 3, 2025 - 17:14

Hello,

I either accidentally paid twice for a subscription, or MuseScore billed me twice. Either way, I need to have one of the charges reversed. There doesn't seem to be any way to get in touch with the billing 'department' (doesn't seem to be one).

If anyone can help me figure this out, or tell me who to talk to, I'd greatly appreciate it.

Chris Brabb

Comments

• Jan 3, 2025 - 18:32

Well, this sucks. I like MuseScore, but I don't like the fact that Google is in charge of fixing this issue, because they have no fix. The original transaction was through PayPal, and they also referred me back to Google. Ugh... working with Google on this issue is like talking to a holographic wall, that doesn't talk back. Hopefully I get $80 worth of value from this application. Because I paid twice as much for it as I needed too - $10 more than the retail price of a PRO+ subscription. I was excited to purchase this because I'm broke, and it was a special offer of $20 off. But now I get to pay more. So exciting. In the future, It would be nice to have actual payment options, rather than all roads leading through Google Pay.

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