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Hello, I've got some billing problems.
I've got a new creditcard so the one known by musescore for billing is expired.
I can't get to the billing settings.
Thanks for any help from the Netherlands, Niels
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Comments
See: https://musescore.org/en/faq#faq-20657
Ask to .com
In reply to See: https://musescore.org… by Shoichi
no answer, not in faq
In reply to no answer, not in faq by nielszeven
https://musescore.org/en/node/277874
Any questions or issues concerning billing (of a Pro subscription) need to be sent to support@musescore.com
In reply to https://musescore.org/en… by Shoichi
okay i will try. @org supposed to start a thread here to be exact.
In reply to https://musescore.org/en… by Shoichi
You must be not serious! when I did'nt found a solution in the faq or handbook nor on the forums,
I mailed musescore.com, i thought I sent it to org but i did to com.
They adviced me to start a help topic here.
In reply to You must be not serious!… by nielszeven
I'm afraid it's the long-standing, unfortunate misunderstanding. On this site .org only the MuseScore software is dealt with.
I provided you the links as a simple user and frequenter of these pages who has read many (too many?) posts like this one. You'll have to wait a little bit to get an answer from the commercial site.
In reply to I'm afraid it's the long… by Shoichi
support@musescore answered my mail immediately with te advice to open a topic overhere, so no need to wait, thanks.
In reply to I'm afraid it's the long… by Shoichi
The second employee of .com helped me out, thanks
In reply to You must be not serious!… by nielszeven
To be clear: musescore.com and musescore.org are separate sites. musescore.org supports the notation software. musescore.com is where you share scores. musescore.org has no billing - there is no charge for any services here. So if you have a billing question, it can only possibly with musescore.com. Anyone who tells you to come here for billing questions about musescore.com is misinformed. Could be their first day on the job, or it could be your question to them wasn't worked clearly enough for them to understand.
In any case, bottom line: there is nothing that any of the users of the MuseScore notation software who volunteer their time helping people on this site can possibly do about billing questions for some other site we have no connection to.
In reply to To be clear: musescore.com… by Marc Sabatella
Thanks for the added information. The only "solution" is to let them downgrade my account in ten days.
In reply to To be clear: musescore.com… by Marc Sabatella
Hi Marc, today indeed I got another reaction from somebody else from musescore.com who helped me out. The only way is to cancel and resubscribe, thanks