I see this is a popular occurrence on this website... UNFORTUNATELY

Y**ia (MuseScore)
Dec 24, 2020, 9:42 GMT+1
Hello,

Thanks for your message.

You did subscribe with a (MY EMAIL) Musescore account.

I can see that you started a subscription with a free trial period in November 2020. The auto-renew for this account was not canceled before the end of the trial period. So you were charged for PRO subscription as advertised.
So this purchase was fully pre-authorized on your side while subscribing. See attached.

But taking into consideration the inconvenience of the existing situation I've decided to discuss it with my head office. So here is our special offer for you.

Would you agree to get 10-months additional access to Pro or a 40% refund?
This way you'll keep PRO access not only in the web account but also in our Mobile Apps, including off-line access to your scores at any time and mixer tool.

This is our special offer for you. Please consider the conditions:
- 10-months additional access + your current 1-year access to Pro service + mobile apps included
- 40% refund + your current 1-year access to Pro service + mobile apps included

Waiting for your decision.

Best,
MuseScore Support

This is extremely unfortunate because I only downloaded one or two sheets of music for a project during the week of the trial and they are offering me a 40% Refund and more months I don't need and won't use (Being that I am not very musically inclined), Is there any way I could get a Full Refund or a refund with November taken off or however that works... I am in an extremely tight monetary jam right now.

-post scriptum I already replied directly to the email and received no feedback.