Refund

• Dec 13, 2019 - 14:38

Hello, I'm new to this site and hence I don't know how exactly it works. I started free trial a month ago and I accidentally forgot about cancelling the subscription to Musescore Pro. Can I get refunded, please? It would be really appreciated. Thanks in advance.


Comments

You say "this site", but "this site" has the web address musescore.org, and is the support site for the Musescore score-writing software. The (deliberately) confusing name "Musescore Pro" is that of a service on a different site, with the web address musescore.com, with the (deliberately) confusing name "Musescore". It would be interesting if you could say what you service thought you were subscribing to with the "Musescore Pro" name.

In reply to by Imaginatorium

For the record, it might be confusing at first, but certainly not deliberately so. When the score sharing service was first created over 10 years ago by the original MuseScore team, for sharing scores made with the MuseScore notation software, it made perfect sense to call the site musescore.com and to name the premium account MuseScore Pro. It's not impossible that the name might change someday, and the current situation could be explained better no doubt, but to say the name itself is "deliberately" confusing is, quite simply, factually incorrect. Spreading such false information does not help anyone.

In reply to by Marc Sabatella

Allow us to doubt that. The search field on top of the MuseScore org site is in fact a search field leading you to the site selling the MuseScore pro account...
In Aug last year that field was removed for one week or two after a thread on confusing sites, then it was added again with no other explanation than "it needs to be there"
I can believe that MuseScore.com is just trying to survive with no other goals than supporting a musicians community, I can believe that the MuseScore org is just there to help musicians (so that I have contributed by giving money to MuseScore (pure gift, not by buying an account)).
But saying that the confusion is not deliberate that's too much for me.

In reply to by frfancha

Not sure why people have become so cynical. I don’t understand why no one seemed to think the naming of the service was “deliberately confusing” a decade ago when it was decided upon, but are willing to believe the intent of the founding team somehow changed retroactively just because you don’t like something about how a the search bar works.

To me, making such unfounded and hurtful accusations is a grave insult to the reputation and integrity of the amazing people who made MuseScore possible in the first place.

In reply to by Marc Sabatella

To me, "MuseScore Pro" implies some kind of "premium version of" the music notation software – not a paid subscription level on a music-sharing site. The term carries certain expectations, if you will, that pleasantly turn out not to be the case. But, as you say, "too late to change it now."

In reply to by Marc Sabatella

I'm not being cynical or hurtful, but I'd like to weigh in here. To me all posts in this thread have reasonable points, and I really suggest MuseScore BVBA to think about this thoroughly. It is not normal to have so many posts with no relation to the MuseScore software in the forum. These two sites are clearly confusing to, maybe everyone new. Changing MuseScore to Musescore for .com website, or setting up a well-hidden howto guide don't resolve anything. And frankly speaking, with all due respect, I haven't seen a single thing that has been done to clear this up.

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