Can't save a score online, brings up empty dialog

• Oct 14, 2020 - 20:12
Reported version
S3 - Major
needs info
  1. Open a score
  2. Select File -> Save online...

A new window opens, but the window is blank and I can't do anything with it besides closing it.

Attachment Size
Screenshot 2020-10-14 at 21.10.12.png 220.79 KB


Yes, I'm on Mac. Last time I could use the online save, but that was several months ago and a different version of MuseScore. Now I can reproduce it in 100% cases.

I can try to reinstall the app completely, but if that solves the issue I won't be able to help with debugging the issue. Is there a way I can collect the debug logs and upload them here?

There are no such logs. And rather then a reinstall a reverting MuseScore to factory settings might help (under the Help menu), at least as a first option?

I had the version 3.5.0 installed (it was installed by an automatic update few days ago), I deleted it and installed 3.5.0 again from the link above, the problem is now solved for me.

I've also noticed that the release notes for 3.5.0 contain the line "Fixed an issue with appearing of empty dialog during the "Save Online"". I don't know why it was not fixed in my case, but I must have encountered the same issue.

By the way, I see there's version 3.5.1 available both on the website and on GitHub, but if I go to Help -> Check for Update in the app it says "MuseScore is currently the newest version available.". Is that intended behavior or do I need to open another bug for that?

It was reproducible for me with a Score where I used unsupported in MuseScore instruments. I used third party score generated not in MuseScore and uses .musicXML format and tries to open it in MuseScore

That's actually exactly what I was doing when I encountered the issue: I tried to upload music xml files exported from another source (Noteflight).