Musescore messes up my speakers

• Aug 15, 2021 - 04:55

I'm on the current version of Musescore (3.6.2.548021803) and if I ever open it, it messes up my speakers. Everything from my speakers will be distorted and static-y. It doesn't do this with headphones, but even if I play sound through my headphones only, then close Musescore, then try to use my laptop speakers, it will still mess up as described. The only "fixes" I've found so far are to restart my computer or restart Windows Audio. I've already tried reinstalling Musescore and resetting my preferences to factory default, but neither worked.


Comments

Most likely, something about your specific audio driver, or your OS's settings for how application interact with audio (eg, whether multiple applications can access the same device simultaneously). I order for people here to help debug any such issues on your system it would be helpful to give more info, like what driver is selected in Edit / Preferences / I/o within MuseScore, Iwhat specific OS (some version of Windows I assume), what other audio drivers you might be using ("Windows Audio"?), what other applications are involved, etc.

In reply to by Marc Sabatella

I'm using a Windows 10 laptop, and the issue happens no matter which API I select in the I/O tab. "Windows Audio" refers to the service under the services manager. I thought it would be easier to just show what's happening instead of trying to explain it through text so I recorded a video: https://streamable.com/ip2djg The audio works fine, but then after opening musescore it gets funky, when I restart the audio services it goes back to fine, and restarting Musescore's audio makes it go weird again

If you look at the image here:
https://musescore.org/en/handbook/3/preferences#general
At the bottom it shows: "Reset All Preferences to Default".

Well, earlier, you wrote:
I've already tried reinstalling Musescore and resetting my preferences to factory default, but neither worked.

So...
Be aware that there is a difference between "default preferences" and "factory settings".
With MuseScore opened, have you tried using menu item: Help -> Revert to Factory Settings?

Any chance your sound driver allows you to preset a sample frequency? I thought MuseScore defaults to 44,1kHz and if your audio driver uses a different sample frequency it could create static as well (although what your video is showing doesn't immediately sounds like that type of static to me).

By chance, did you checked if, when playing thru the speakers, you are at the same time online (connected to Internet)? I know it sounds weird, but in my case, a problem similar to you happens to me (on the headphones and speakers) only when connected. Since noticing this I always played/recorded wihout any connection active to the network, and never experienced glitches likes these ones.

An update on the issue: I have tried the things that the other comments have said and nothing is fixing it. School has also started back up and apparently I am not the only one with this issue, all of my friends that I talked to that use Musescore are having this same exact issue.

In reply to by GreenGuy5294

Another development: I downloaded an earlier version of Musescore 3.6 and got the same problem (which is weird since this problem didn't happen when I first updated, only recently) and by default it selected the Windows DirectSound API and the Primary Sound Capture Driver as the device. This might be the root of the issue. As said before, I've already done a preference reset and a factory reset and neither fixed this static issue.

In reply to by GreenGuy5294

Hmm, given this is an extreordinarily rare issue but you have multiple friends with the same problem, that's actually a great clue that can hopefully lead to the solution. What you need to do is compare notes with your friends to find out what particular hardware or software you have installed that most of the rest of the world does not. Then we'll know where the incompatibility is. Could be a particular audio interface you all share, or maybe a particular video game that isn't widely owned by other MuseScore users, etc.

Once you figure that out, then one of you should try uninstalling it to see if the issue goes away.

Well, somehow it's back to working again. I recently updated my computer (which didn't initially fix it) but then I chose an API that had the speaker on the top of the device list, rather than the built-in microphone. I think it was always selecting the first device no matter what I chose.

In reply to by GreenGuy5294

I know it's not much help, but I had a similar problem when I updated to 3.3.2 in 2019. I tried all the suggested remedies with varying success, but the fix was always temporary; the problem continued sporadically for the remainder of that computer's life.

I do not doubt that this was a result of a driver compatibility issue, but it was an issue between my drivers and MuseScore alone. All other applications which interacted with my sound card appeared to function properly.

Here is the thread i created in regard to that issue:
https://musescore.org/en/node/297089

Some longshots:

1 - Are you using the internal speakers of your computer? Have you tried bluetooth speakers/headphones? Does the problem still occur there? Have you tried attaching an external speaker through the audio output jack/usb speaker connexion?

2 - Have you toggled the midi symbol at the top? Somehow there is an interaction with speakers when this symbol has or hasn't been activated. Try it out a few times.

3 - A while back I had this problem which seemed to come from old mscz files from previous versions of museScore which somehow seemed to have embedded a soundfont that was not compatible with 3.6. I exported the files to musicXML format and then re-imported them and the sound was then OK.

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