Crash on Windows 10 on startup
Reported version
3.4
Type
Functional
Frequency
Few
Severity
S1 - Blocker
Reproducibility
Always
Status
active
Regression
No
Workaround
Yes
Project
Steps to reproduce:
1) Click the application icon
2) Splash screen appears and application crashes after "Initialising sequencer and audio driver" message is shown in the splash
Workaround (sort of):
Start application with "-s" parameter, although no sound or sound options are available.
Application also crashes when trying to open an existing score when dragging the file to the window.
Regression:
I've tested this crash on 64 bit versions 3.4.1 to 3.5.1 and all of them shown the same behavior. I've also tried 3.4.1-x86 build, but the same crash happened.
Comments
Tried updating your sound drivers? Tried reverting to factors settings (-F)?
-w command line option has been known to help
So regression vs. what version, i.e. which was the last that didn't have the problem?
-w might help if it is the startcenter causing the crash, but that should be fixed in 3.5.1
Still worth a try, but if -s helps it is rather unlikely, this, along with the last splash message, does point at the sound devices and their drivers
In reply to So regression vs. what… by Jojo-Schmitz
Sadly I wasn't able to find a version that doesn't crash on my setup, but only checked back to 3.4.1. I've found information that the crash might be connected to the software trying to use ASIO drivers (I use Focusrite Scarlett 2i2 mk II), but I wasn't able to figure out how to disable that.
So probably not a regression
Also just checked if -w option changes anything - it doesn't.
In reply to (No subject) by Jojo-Schmitz
Tried both driver update and settings reset, but the crash persists.
And of https://musescore.org/en/handbook/known-incompatibilities maybe?
Add Yamaha/Steinberg drivers to the list
In reply to And of https://musescore.org… by Jojo-Schmitz
Couldn't find anything I have installed on my PC. Is there a way to change audio settings without running the program? Maybe changing audio device would help.
See https://musescore.org/en/handbook/command-line-options and the -a option? Not sure whether any of those apply to Windows though. Alsa and Pulse are certainly not
Ok, this one works with every option other than portaudio, although I don't have the audio in the app if I use it. If I go IO tab in preferences, all of the options are blank, and if I click 'Restart Audio and MIDI Devices' then app crashes.
Then pretty clearly your audio drivers are broken
Are stacktraces from the crashes, or other crashlogs kept somewhere in the application? Maybe that could help me pinpoint which driver Musescore is trying to use, and I could update it, or disable it.
I don't think so
In reply to I don't think so by Jojo-Schmitz
That's disappointing, thanks for help anyway!
came up in https://musescore.org/en/node/312102
In reply to Sadly I wasn't able to find… by kubak891
@kubak891 , what indicators have you found that this is ASIO-related?
I have a class-compliant Alexis iO2 USB device, which means that it uses generic Microsoft USB audio drivers that are part of Windows. I do, however, have the ASIO4ALL driver installed, so if there is a problem with musescore and ASIO, it could definitely be triggered on my system.
https://musescore.org/en/handbook/known-incompatibilities#software-inco… lists ASIO as a possible incompatibility since ages
My problem seems to be related to Jack, not ASIO. When I uninstalled JACK2 version 1.9.16 from Windows, the crashes stopped. I don't know what version of JACK musescore is linked against but perhaps it's too old to be compatible with the latest release.
Can anyone else test musescore with JACK2 1.9.16 installed and see if it crashes for you?
May not be a very good workaround though...
It does not crash if I open an existing file in the file folder. Only when I click the icon.
Then it is #275837: MuseScore crashes during start-up while displaying "Start center", see workaround there, towards the end
Different issue from the OP's though