Unable to download in any format
I have a paid subscription and I'm unable to download in any format.
I realize I am unable to download Official songs.
Has anyone had this issue and if so how was you able to fix it?
Any assistance would be greatly appreciated as I am wasting my money on this program and I had a paid subscription for many years and never had any trouble before.
Kind regards
Comments
You are on musescore.org. You need to go to musescore.com. See the following information to understand how to know where to report what sort of issue.
How and where to ask for support
For still more into on this topic, also see:
https://musescore.org/en/faq#faq-314712
https://musescore.org/en/faq#faq-20657
https://musescore.org/en/faq#faq-359393
https://musescore.org/en/node/314712
In reply to You are on musescore.org… by TheHutch
Thank you for that information but yes I am using musescore.com.
In reply to Thank you for that… by Julie Hill
The reason is simple: Official scores are not included in the Pro subscription. If you want to download and print them, you have to buy them (the term is to buy a “credit”), knowing that the only format available is PDF (neither XML, nor .mscz).
In reply to The reason is simple:… by cadiz1
Thank you for your reply but I understand that about Pro Official sheets but it’s not those sheets I’m trying to download.
Would you have any other suggestions and I appreciate your comment as it may help someone else.
In reply to Thank you for your reply but… by juliemchill
I’ve used MuseScore for many years and never had this problem.
Maybe they are just forcing us to pay for a subscription and buy everything and the original concept of the program is now dead in the water..
In reply to I’ve used MuseScore for many… by juliemchill
"it’s not those sheets I’m trying to download."
So which sheet(s) exactly are you trying to download? Give some links of scores (ie from musescore.com) so we can check.
In reply to "it’s not those sheets I’m… by cadiz1
Thank you for your reply.
So I just looked for a beginner sheet to check/show that it’s not a PRO sheet.
When I click DOWNLOAD I get the option to Choose a File Format but it won’t allow me to go any further.
As I said I’ve used MuseScore for many years.
Would the problem be Version 4?
Thank you again for trying to assist.
In reply to Thank you for your reply. So… by juliemchill
Try these guys
support@musescore.com
In reply to I've been using Ver 4 since… by mark8too
I must admit I'm a bit confused. I checked my scores just now, and I could indeed see what you're saying. I even saw that some of my scores were proposed for at a price of $6.99! 😱 Incredible! I even have the proof - image below.
And a few minutes later, it disappeared. I guess it's a temporary problem with the site? I hope!! Same for the “I'm just Ken” score. I couldn't download it and now I can, in any format.
To be continued...
In reply to I must admit I'm a bit… by cadiz1
It's the same with me. I have uploaded all my scores to musescore.com, all free to download. Why does musescore.com presume to charge money for this? If this doesn't stop, I will remove all my scores!
In reply to It's the same with me. I… by Pentatonus
Still today? Of your first five scores, they are free for download in any format.
On some of my scores, the same ones that had the “Buy this score” tab have gone back to the way they were before, free to download. I confess I don't understand.
A temporary error in the referencing of the pieces on the site? I hope so... Stay tuned.
In reply to Still today? Of your first… by cadiz1
I have searched and found your "Fantasia 14" score.
It is not free to download! Even today!
(I don't have a paid account)
In reply to I have searched and found… by HildeK
@Pentatonus
I found 11 scores belonging to you and some of them are free, others not.
In reply to I have searched and found… by HildeK
" have searched and found your "Fantasia 14" score.It is not free to download! Even today!"
Not here today for me directly on my account and on my scores, or via a title search on musescore.com. How could it be possible? Can you attach an image of what you see for this Fantaisia 14 on musescore.com
In reply to Not here today. How could it… by cadiz1
> Can you attach an image of what you see for this Fantaisia 14 on musescore.com
![Fantasia 14 - Luis Milán Sheet music for Guitar (Solo).png]( "Fantasia 14 - Luis Milán Sheet music for Guitar (Solo).png")
In reply to > Can you attach an image of… by HildeK
Fine here:
![Screenshot 2024-09-10 181551.png]( "Screenshot 2024-09-10 181551.png")
Maybe because I've got a Pro account and you don't?
In reply to Fine here: by Jojo-Schmitz
I have only a free account.
In reply to I have only a free account. by HildeK
But it doesn't matter whether you have a Pro account or free account. This score, like all the others, is in the public domain (it's by a Spanish Renaissance composer), and licensed under a non-commercial Creative Commons license. It's clearly in my mind intended for free use by the Musescore community.
And I certainly don't want Musescore.com to take the liberty, without warning me, of appropriating it for commercial sales purposes. This is purely a violation of the rights of community members and of the license goal. I'm going to ask for an explanation. I really hope this is a mistake... If not, I'll remove all my scores (at least, I'll put them in private status).
In reply to But it doesn't matter… by cadiz1
Please keep us in the loop
In reply to Please keep us in the loop by Jojo-Schmitz
And funny thing I can now download my songs..
It’s been an interesting chat and maybe something we need to keep track.
In reply to Please keep us in the loop by Jojo-Schmitz
E-mail sent to musecore.com support.
In reply to It's the same with me. I… by Pentatonus
All is ok now again for my account. All my scores can be downloaded again without asking for money. They are free and will be free from my side.
In reply to All is ok now again. All my… by Pentatonus
How can you be so sure, since yesterday, for example, one of my pieces was paid for on certain accounts, including @Hildek ?
And so even if it is no longer, paying, on my account, it was, I do not know how long, and on other accounts which I obviously have no control. In short, the fact that your pieces on your account are free again is not sufficient proof...
This affair is too curious and serious. It deserves an explanation, if not an apology. I'm waiting a few days for someone from the musecore.com team. If he is willing to give a little time and agrees to come forward to me...
Same situation. Subscription Premium but unable do download any score. I sent message but still not anwer. Ive got the offer membership. Could it be the problem?. In any case I am premium on the site.
In reply to Same situation. Subscription… by [DELETED] 27289538
On that site, not on this site...
In reply to Same situation. Subscription… by [DELETED] 27289538
Oh gee what’s happening here. :(
In reply to Oh gee what’s happening here… by juliemchill
@juliemchill
![screenshot.jpg]( "screenshot.jpg")
Earlier you posted a screenshot (IMG_4006.jpeg) on which appears a notice stating:
"Subscription cancels on 10 Sep 2024".
Do you need to renew your subscription?
Also, it looks like you have a second account which is listed as Julie Hill.
In reply to Same situation. Subscription… by [DELETED] 27289538
You don't have a Pro account on musescore.com
In reply to You don't have a Pro account… by Jojo-Schmitz
My PRO subscription was due for renewal 11th but I stopped it. MuseScore seems have changed direction from where it started many years ago and seems to only offer paid sheets and that’s not what I need 90% of the time so I will take time out. And, with not being able to download anything is a problem.