Pro
About a month ago I started the free months trial of Musescore to print off sheet music for an audition, I was unable to work out how to cancel my subscription and am still unable to. £39 was taken from my account leaving me with literally £1.90 in my account with my food to by this week. I’m a drama student so really struggle with money. Please may I have my money refunded ASAP!
Ollie
Comments
As well as this, I can’t even access my account any more. None of my emails seem to have a “pro account” so I’m unable to cancel it! Please please can you assist me
There is no subscription here on musescore.org. You need to go to musescore.com
See: https://help.musescore.com/hc/en-us/articles/209540009-Subscription-Can…
Try asking on https://musescore.com/groups/improving-musescore-com?from=sheetmusic
In reply to There is no subscription… by Shoichi
That’s not what I’m asking, I’m asking to be refunded my money. I can’t get into my account I really need help!
In reply to That’s not what I’m asking,… by olliewoodhous
See: https://musescore.org/en/node/277874
Try https://musescore.com/contact
In reply to See: https://musescore.org… by Shoichi
Please can my money just be refunded please
In reply to Please can my money just be… by olliewoodhous
Did you try to ask the right way?
Any questions or issues concerning billing (of a Pro subsciption) should be sent to support@musescore.com. Please allow up to 2 business days for a response. There is no billing support via public discussions, neither in the forums on musescore.org, nor in groups on musescore.com.
To cancel a Pro account/subscription go to your profile
None of us common users here on .org can interfere with .com
In reply to Did you try to ask the right… by Shoichi
This system is so confusing!! What do you mean??
In reply to This system is so confusing!… by olliewoodhous
I'm just trying to direct you to what's explained here: https://musescore.org/en/node/277874
Read the last paragraph of that page (above in italics)
In reply to I'm just trying to direct… by Shoichi
It won’t let me log in to my account!!
In reply to It won’t let me log in to my… by olliewoodhous
contac support@musescore.com
https://musescore.com/user/33395593 is your account
https://musescore.com/user/33395593 is your account https://musescore.com/user//33395593/subscription?from=profile_menu your subscription
In reply to https://musescore.com/user… by Jojo-Schmitz
I have emailed and no response! I really need help with this! I need my money back. I was never aware that I had to pay, I couldn’t access my account and when I logged in it said my account was basic not the pro, please can I have my refund
In reply to I have emailed and no… by olliewoodhous
You won't get it by writing here.
In reply to You won't get it by writing… by Jojo-Schmitz
I’ve emailed and no one has replied! This company is awful for contacting its customers!
In reply to I’ve emailed and no one has… by olliewoodhous
I need my subscription cancelled so no more money can be taken out my account!
In reply to I need my subscription… by olliewoodhous
Once again: writing here won't help I'm any form or shape.
Also it is weekend, support@musescore.com is manned 5x9, not 7x24
In reply to One again: writing here won… by Jojo-Schmitz
So where/who do I write too? There’s nothing on this website to help me, are you a part of the company?
In reply to So where/who do I write too?… by olliewoodhous
You've been told where to go above.
And no, I'm not a staff member.
Those don't read here anyway.
In reply to You've been told where to go… by Jojo-Schmitz
So who are you to talk to me the way you just have?
In reply to You've been told where to go… by Jojo-Schmitz
What is the website that I report to then?
In reply to What is the website that I… by olliewoodhous
Just read the replies you've been given in this thread.
In reply to I have emailed and no… by olliewoodhous
I was never aware that I had to pay
You mean, aside from giving your credit card information and checking boxes saying you agree and all that?
As Jojo already said, subscriptions are a part of the musescore.com online score sharing platform and nobody here on musescore.org can do anything about that. These forums only deal with issues about the free notation software itself; nothing else.
Who we are? MuseScore users/contributors.
What gives us the right to tell you that you should mail to support@musescore.com and that support there is only during office hours? Experience.
You can continue posting here and complain about this situation, but noone with the power to change anything about your situation will read it here.