Musescore Pro Refund
Hello. So I truly enjoyed using musescore for composing and notating my compositions for college. But I needed the Pro account to view the pdf files and print out some things and dp a few other things that it said only a Pro account could do. So I signed up for the free trial. I don't need the Pro account anymore so I never used it after the one time I needed the Pro feature. However, I forgot about the Pro account and a few days ago $49 was taken out of my bank account. I contacted Musescore twice through email asking for a refund. But there has been no response. What should I do?
Comments
Some might say $49 is next to nothing. But I could survive and buy food for 10 off of that. I'm in college with next to no money. Trying to barely pay my tuition. And this $49 is a lot of money to me. So I would appreciate it if Musescore could at least have the decency to contact me back and try and reach an agreement with me. I would like a full refund of my money.
In reply to Some might say $49 is next… by Jazid
I was just wanting to retrieve music my friend composed and I saw there was a free trial so I joined and was instantly charged $29. I’ve been arguing to get my money back to no avail. They say when I decided to pay $29 instead of $49 there wasn’t a free trial anymore. I am not a musician and can not use this product. It was an error. No refund. No customer service.
In reply to I was just wanting to… by whetski
I am not a musician and can not use this product So why then would you want a free trial? Just because it is free? And without properly reading the fine print, but with giving credit card data? C'mon...
I'm not aware of any PDF view and print option that would requite a pro account, you can export to PDF directly from MuseScore, also including parts.
Reg. reply to your email: yesterday was a public holiday here in (most parts of) Europe.
In reply to I'm not aware of any PDF… by Jojo-Schmitz
There was some sort of feature on Musescore (that I am forgetting now) that could only be accessible through Pro. I believe it was the feature to separate all of the parts into pdf's. That isn't a big deal since I signed up for the free trial anyways. But the problem is that (I don't know if I cancelee my subscription to late or something) I would like a refund of my money for the Pro account. I canceled my subscription because I don't ever use Musescore for anything but what the free stuff already allows you to do.
In reply to There was some sort of… by Jazid
You can generate parts and then export to PDF directly in MuseScore. See https://musescore.org/en/handbook/parts. AFAIK MuseScore.com is doing exactly that under the covers.
I have forwarded your refund request to the support team. They will answer when it's done. Thank you for your patience.
In reply to I have forwarded your refund… by Thomas
I got confirmation that the refund has been issued.
In reply to I got confirmation that the… by Thomas
Thank You so much.
In reply to I got confirmation that the… by Thomas
I just checked my email and I received an email from somebody from Musescore saying that they can't give me a refund if I'm still using my Pro subscription. However, I definitely cancelled my subscription. And I sent them a screenshot of my subscription saying my Pro subscription was cancelled on April 27. Is this a glitch of some sort? Because I definitely cancelled my subscription.
In reply to I got confirmation that the… by Thomas
Hello! How do I get a refund? I need one as well.
In reply to I got confirmation that the… by Thomas
I have recently tried to get the free trial and it charged me for the annual payment and musescore has not replied to me email could you please help get my message to them for a refund
In reply to I have recently tried to get… by eliatkins9129
No, we can't help you here on .org. Nobody here can.
If you've sent your email to support@musescore.com then you should give them at least 2 business days to respond before asking them again.
In reply to I have forwarded your refund… by Thomas
Hi Thomas, please could I also have a refund - I have started a thread which explains why. Please could you take a look, I'd really appreciate it.
In reply to Hi Thomas, please could I… by Michael Triggs
Hi. Where's the link?
In reply to Hi. Where's the link? by xavierjazz
Click on the nick
and you will find https://musescore.org/en/node/275389
In reply to Hi. Where's the link? by xavierjazz
Yes as Shoichi said this is the link https://musescore.org/en/node/275389
Thank you
In reply to I have forwarded your refund… by Thomas
Thomas! You seem to be the man that gets things done! I've sent an email and sent a message on the contact form on this site about getting a refund. What might I be able to do to help move this along? As embarrassing as this is, it overdrafted my account and I would really like to get a response as soon as possible.
Thank you!
In reply to Thomas! You seem to be the… by tylerthornber
Thomas was that men in the old times. Since the transfer of ownership from MuseScore to the UG-group, using the support mail address and/or the contact form is the only way.
Also note that you are on the forum of the music notation software (.org). Nobody reading here can help you out with subscription issues of the online sharing platform (.com)
In reply to I have forwarded your refund… by Thomas
Good afternoon
I’ve just noticed that a payment for pro was taken from my PayPal account this morning for £49. I realise that I should have cancelled my free trial and I failed to remember to do so.
Who do I need to speak to about refunds?
Many thanks
In reply to Good afternoon I’ve just… by Jonathan Keen 2
Please see https://musescore.org/en/node/277874
In reply to I have forwarded your refund… by Thomas
Hey Thomas, I am in the same boat that user:Jazid was in a while back. I used the free Musescore service and forgot to cancel my subscription before i card got charged. I have unsubscribed and have not used any services. Is it at all possible that i could have my $49 refunded?
Thank you for your time and God bless you.
In reply to Hey Thomas, I am in the same… by Dingaloo
See the link just above your post
In reply to I have forwarded your refund… by Thomas
Hi Thomas, i have the same problem. I would like to request a total refund of last payment for the annual subscription for the account for 2 account connected at the same card. can you help me?
thank you
In reply to Hi Thomas, i have the same… by Marcoponko
Read the link a few post further up. This here is the wrong place.
In reply to I have forwarded your refund… by Thomas
Please refund mine! I'm in the same predicament and I really need that money back, I'm sorry about that but It was wrongly charged.
In reply to Please refund mine! I'm in… by LookiePookie
Wrong forum.
In reply to Please refund mine! I'm in… by LookiePookie
As explained multiple times in this thread, the account you have is with the score sharing website msuescore.com. You need to go over there and contact their support staff.
In reply to I have forwarded your refund… by Thomas
Hey can u please help me to get a refund?
In reply to Hey can u please help me to… by pandoraa1998
No.. Nobody here can. The only way is to contact support@musescore.com and be aware that they have office hours and are also likely hampered by the Covid-19 lockdown.
I still have not received my refund as of May 3rd. There has been no follow up help from the support team. I would like somebody to explain Something to me.
In reply to I still have not received my… by Jazid
Please check your pho*****@gmail.com mailbox for personal message from Support Team.
I need a refund too. How do I do it??
In reply to I need a refund too. How do… by Jake.patterson
Hello,
Also, just check your patte*****@gmail.com mailbox for personal message from Support Team, please.
In reply to Hello,… by s.larin
Yeah, it said I can’t get refunded. How come the guy above me get refunded, but not me? Something isn’t adding up here. I want answers.
In reply to Yeah, it said I can’t get… by Jake.patterson
They said they would refund me. But their support team emailed me personally saying I can't get a refund.
In reply to They said they would refund… by Jazid
Hi, is there any update on the case? Just having the same issue, wondering if MuseScore has refunded someone else?
In reply to Hi, is there any update on… by Danil Sorokin
This still is the wrong place. Contact support@musescore.com or use https://musescore.com/contact
In reply to Hello,… by s.larin
Please. I need this refund. I don’t make that much money and I know that $50 doesn’t seem like a lot, but it is for me. That money puts meals on the table for me. I don’t mean to bother you, but if there is any possible way you can get me the money refunded it would help so much. I’m begging you.
In reply to Please. I need this refund… by Jake.patterson
Hi.
I'm not part of this project except as a user, but don't you think it might be better to communicate through the emails your have received?
Best of luck,
In reply to Hi… by xavierjazz
For sure this here is not the right place...
As most websites usually offer a refund. This one does not, I also got screwed $65 and the team says its in the policy they wont refund.
In reply to As most websites usually… by nindebwewidam1
I don't know anyone, who after they contacted the webmaster at https://musescore.com/contact and here did not get a reasonable, and sometimes unreasonable for MuseScore refund. Everyone's policy says they don't do refunds so they don't get stuck giving a years refund in situations like after 360 days of fair use.
P.S. I don't have any affiliation with MuseScore.
The same thing happened to me. It's honestly upsetting how horrible customer service is. There is also no phone number to call and I have no idea if I'm talking to a real person. But this gives me hope and I want to know if you can reach out and help me out.
In reply to The same thing happened to… by Shaylee Lastname
Still the wrong site and place for this
In reply to Still the wrong site and… by Jojo-Schmitz
im suffering from the same situation, i have contacted the custmer service but give no help, you can see that everyone has no choice but to talk about it here. This horribly misleading website has ripped off too many and no one will help us. 50 euro is too much for us, and is sorely needed.
In reply to im suffering from the same… by tomásshole
talking about this here is not going to help in any form or shape, other than annoying users. It sure won't result in a refund.
In reply to The same thing happened to… by Shaylee Lastname
Did you get your refund? I contacted the support by email, I'm SO desperate. $50 in my country is more than 1/4 of what people normally get working in a month. I really can't pay it, this will be terrible in my life if I pay this I won't have money to pay for simple things here, like meals.
In reply to Did you get your refund? I… by nicolasndias
Still the wrong site for this. You need to go to musescore.com not .org.
In reply to Did you get your refund? I… by nicolasndias
pray, that's all I can say.
In reply to pray, that's all I can say. by Dingaloo
Surely helps more than posting here in musescore.org ;-)
In reply to Did you get your refund? I… by nicolasndias
Same thing and they haven't answered my emails.
In reply to Same thing and they haven't… by mbsotomayor7
Why do you expect an answer out of normal business days and hours?
HI PLEASE I am in the same situation I am in the need for a refund I can t afford 49 dollars I am a student on a budget If anyone sees this please help me ge through the muescore help center I sent emails but they did not reply I am not using the pro subscirption now at all I only used muescore once and I still paid around 10 dollars back then please help me!
In reply to HI PLEASE I am in the same… by raffaeles529
As written above you won't find help here, but need to contact support@musescore.com