View Master Palette causes crash

• Jun 5, 2013 - 15:11
Reported version
S2 - Critical

599c88d and 91f2a5d
View Master Palette (or Shift F9) causes crash
with message
"This application has requested the Runtime to terminate in an unusual way"

worked okay on acfd98a


Win 7.
acfd98a works on the Win 7 desktop.
copied it to the Win7 laptop and it also crashed with View master palette.
copied the Appdata and it still crashed
deleted MuseScoreDevelopment from Musescore Appdata but that didn't help

Reset all preferences to Default did work for 91f2a5d

I'll keep poking at it.


Status (old) needs info closed

As there has been no further response, I close this.

Please post if you can still reproduce.

Status (old) closed active

I also get a crash (unexpected termination) when attempting to open Master Palette. Version fc1dc11 under Mac OS X 10.9.5 ("MuseScore quit unexpectedly.")

What other system details can I provide that would be of use? I'm happy to tell you everything I know - just ask.

My machine is a MacBook Pro, 2GHz Intel Core 7, OS X Version 10.9.5
The latest version of MuseScore I have tried is fc1dc11 (though other versions have had the same problem). It is reproducible on my machine.

Suggestion: (though I cannot - and should not - assume that *I* can solve the problem... I can't!) Is there some way I can completely and utterly remove MuseScore from my system (*including* any invisible files), and then re-install it? FYI I had no problems in installing this (and previous) versions, though I am ... well, *surprised* by the fact that new installations can see the preferences I have set for previous installations - even though I thought I had removed everything I can see which relates to MuseScore. Also FYI I am a computer systems consultant, well versed in Unix (and hence the subordinate operating system under Mac OS X), and I'm quite happy to go in to the "dark and dangerous" areas of the 'invisible' system files and directories, and edit / rename / remove / change permissions of anything there.

I have a complete (and utterly exterior) backup of all my Score files, and I would be perfectly happy to copy these back into a new installation.

Help! ... and many thanks for your patience.

Sorry! I made the wrong assumptions about those fields in the report tab - oops!
I shall try not to make the same error(s) again - but I'm still chewing my fingernails, wondering how this (new) bug can be fixed.

The factory revert process is probably the best way to go, but as to the dark and dangerous system files:

1) Hit [Cmd]+[Option]+[Space] to open a Finder search, type "musescore";
2) Click the (+) button at the right;
3) Click the dropdown menu at the left in the filter bar, choose "Other…"
4) Check the box for "System files."

Have fun! ;-)

You might also consider a utility like AppTrap , which automatically opens a dialog to let you choose whether to delete the related system files whenever you delete an application.