Directory Issue

• Feb 12, 2019 - 17:59
Reported version
3.0
Type
Performance
Frequency
Many
Severity
S3 - Major
Reproducibility
Always
Status
closed
Regression
No
Workaround
No
Project
MuseScore

Hello Support Team,

I enjoy using the program Musescore. This is my first time ever using notation software, however, since I have updated to version to 3.0 from 2.3.2 I am now having issues saving files directly to my laptop. When I try to save, the program informs me that the directory does not exist. I am currently using windows 10 as the operating system.

My current work around is to save the file to a flash drive.

Thank you for the awesome product and I look forward to the solution.

Cory

Comments

• Feb 13, 2019 - 04:47

So, does that folder exist? What happens if you try to save to another folder on the same drive, like in your Documents folder? The default, for instance, is Documents/MuseScore3/Scores.

Reply

• Feb 13, 2019 - 19:36

This directory does exist. I have tried to save to the default and I get the same error. The error also says check the file name. I have uninstalled and reinstalled the program. I also have the program running as an administrator for windows 10.

Reply

• Feb 13, 2019 - 20:13

Support Team,

This was my solution for the directory issue after reading a post from the other gentleman who posted on my support question. I did not have to turn of windows defender though. I just needed to add it the controlled folder access list. I think this is because of the software not publishing "where it is from". Here are the steps I used.

  1. Go into windows 10 defender (I found it via the windows search bar)
  2. Scroll to the Controlled folder access
  3. Click on the Manage the Controlled folder access link.
  4. Look for the Controlled folder access again
  5. Click on the Allow an App through Controlled folder access
  6. I then added musescore (I clicked the musescore shortcut on the desktop to do this).
  7. I was then able to save a file.

Thanks for the help.

Reply