Save online, login page loop

• Dec 13, 2019 - 06:48
Reported version
3.3
Type
Functional
Frequency
Few
Severity
S4 - Minor
Reproducibility
Always
Status
active
Regression
No
Workaround
Yes
Project
MuseScore

1) file > save online
2) attempt to login with musescore account or Google
3) the window will close and reopen with the login page again

So basically, it's impossible to log in to save a score online. Every time I attempt to do so, MuseScore will go back to the login page to make me input my credentials.

Comments

• Dec 13, 2019 - 11:51
Frequency Few ⇒ Once
Workaround No ⇒ Yes

Have you tried clearing your browser cache, cookies, etc (the usual steps when troubleshooting a browser-based issue)?

The Save Online feature of MuseScore (the editor) is handled by musescore.com (the website) and you operating system's built-in web browser / web renderer, speaking under correction). Unfortunately musescore.com does not have an issue tracker like musescore.org has, and the site administrators for musescore.com do not monitor the musescore.org issue tracker or integrate it with their workflow.

I would strongly suggest that you start a thread under
https://musescore.com/groups/improving-musescore-com/
giving as much info as possible (OS version)

Workaround: use the "Upload" (top blue bar, right-hand side, which will take you to https://musescore.com/upload ) to upload your arrangements.

What would be useful to know from one of the developers: what renderer the Save Online feature uses and how one would go about clearing the cache on it (assuming if one knows it is Edge/IE on Windows, clearing said browser's cache would be a sensible step to take when troubleshooting this feature).

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• Dec 13, 2019 - 15:21

FWIW I was seeing this at one point with 3.3.3 on my Linux system, but it went away around the time of 3.3.4. As I recall, during the time I was having problems, official builds didn't work but my development builds did? But then the problem just went away. I never really knew it was something actually fixed in MuseScore, or on musescore.com, or it was something related to my browser (I actually hadn't considered that at the time).

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