Credit Card charged $29.99 at start of free trial

• Jan 24, 2020 - 16:03

I signed up for the 30-day free trial on Jan 17, 2020. Yet a fee of $29.99 was taken out of my account. I need to canceled my subscription and receive a refund. MusicScore has insufficient data for my needs.

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MusicScore Charge Jan 17.jpeg 14.96 KB

Comments

In reply to by marsh03

Rules for 21st century internet users:
1. Beware of big green buttons.
2. Beware of pre-checked option boxes.
3. When submitting credit card data, double check everything before hitting 'send'.
--- 3a. Be sure to cancel a "free" trial before renewal date. (If credit card was submitted.)
4. Send complaints to the relevant party.

While we may offer sympathy for your alarm at the "social engineering" practices of modern business, no one here can produce the results you seek.

On the other hand, regarding the MuseScore scorewriting app, see:
https://musescore.org/en/handbook/3/voices

In reply to by jeetee

To bad the OP got removed here. This was my reply to his statement that he was tricked by musescore and we weren't able to follow so called "base logic".


I agree though that there isn't "fine print" to read. After all, this here is what is shown to me when I tried to subscribe just now:
20201119-options.png

The left mentions free trail, the right option doesn't; logic can't get much more basic than that.

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20201119-options.png 26.81 KB

In reply to by jeetee

hey jeetee. my card was also wrongfully charged. i find it difficult to understand how you dont understand that a company cant charge someone when they offer a free trial. that is basic (base, as you put it) logic. also, banning posts for using indigenous language? sounds like colonizer behavior to me. fix your business model

In reply to by billofrites10

Read the fine print. A free trial is over at a certain point after which you have to pay. And if you're going for the cheaper option there is no free trial at all.

AND FINALLY GET THAT THIS HERE IS MUSESCORE.ORG, THE SITE WHERE YOU HAVE THE PRO ACCOUNT IS MUSESCORE.COM

And no, it isn't jeetee's or my business model, we're just mere mortal users trying to help other users.

In reply to by billofrites10

Sorry.. but if you deliberately clicked to get the right "special offer" choice, where it mentions how much you'll be charged and not mentioned any kind of free trail, then why do you somehow assume that you're entitled to a free trial?

I'm not the one that banned the post by the way, as you can read from my reply I was actually responding to it instead..

In reply to by jeetee

Hi ther, OP raises a very good point. When trying to download some music, it says "create a free account", then tells you that you can "opt in" for a free 30 day trial. This then follows with the PRO button, and then after that, a page discussing the $29.99 commitment plan. This is misleading as up until the credit card page, the term "30 day trial" is used to coax the user into the $29.99 plan. Please adjust this as this is dangerous marketing and will result in many unhappy customers.

In reply to by Rikki_Lxran

Sorry to Clarify, I have found the issue!!!

You are brought to the first page (With the special offer box ticked) meaning you're subscribing to the $29.99 plan. This box should not be ticked before the user has reached the page as they are APPLYING FOR THE 30 DAY TRIAL. This is sneaky and comes under malpractice, not advertisement for a "better" plan. This is also signposted very poorly, so it's not obvious how to change this screen to the 30 day trial.

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Mus1.png 1.46 MB
Mus2.png 1.47 MB

The same thing has just happened to me. I signed up for a free 30-day trial less than an hour ago and got an email thanking me for my payment. I have asked for an immediate refund from PayPal as I feel this is a trick to force people into payment by offering something that is simply not true. I expect a full and immediate refund.
Bob Tinker

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