HOW DO I CANCEL MUSESCORE SUBSCRIPTION

• May 3, 2021 - 23:55

I got charged by Musescore last year 2020, the moment I started my Free Trial. To maximize my payment, I canceled the subscription in the middle of the year. Fast forward to today, I got an email saying a got billed by Musescore again for the whole year of 2021.

I am trying to cancel, remove my card somewhere on the system or even delete my account just so I don't get billed or even to file for a refund but do not see anywhere in the system where it helps me on this.

This is an unauthorized charge and during this pandemic, this charge is just so wrong.

Attachment Size
musecore inactive.png 148.63 KB

Comments

In reply to by dragonwithafez

Hi dragonwithafez,

Thanks for taking the time to respond and provide the links. I have tried those and there is no data of the charges on my account. My account subscription shows as inactive. I have tried reaching customer service and they just pointed me to Google Play.

I also posted here in hopes that someone might have the similar experience and can share a workaround, or what to do.

In reply to by enabledsquad

Certainly not on this website, you can't, there is no subscription offered here so nothing to cancel. As explained above, the subscription you refer to is on another website, probably musescore.com, o you need to go over there to ac cess your account info, contact support staff, etc.

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