Anyone else hearing NOTHING from support?
I'm curious: is anyone else having problems with Musescore support? I've written to them four times now and have received ZERO responses or even an acknowledgement of my support emails. I've tried contacting them on Twitter as well. Very upset with the lack of support or even acknowlegement of emails here.
Comments
I e-mailed them yesterday and had a response in my inbox this morning.
In reply to I e-mailed them yesterday… by mike320
Interesting. I use Musescore with almost all of my high school music students. Its upsetting that at nearly a week and a half later, I'm getting zero response while others are being replied to immediately. Appreciate your response though.
In reply to Interesting. I use… by tsoderquist
Can you post your problem here if you are not getting a response. The webmaster (Thomas) does watch these forums and is usually good at responding if he discovers he has failed to respond to someone through normal channels.
I'm reading the forums indeed but slower than usual as I'm traveling. I will check out your support requests.
I am also getting no reaction to my forum posts since about 2 weeks
In reply to I am also getting no… by elsewhere
Which forum post exactly are you talking about?
In reply to Which forum post exactly are… by Jojo-Schmitz
Most recently "Inside a chord symbol Ctrl+Space (for space) works only once" (6 days ago). I now see there has been a comment by Mark which I did not get email notification for either.
In reply to Most recently "Inside a… by elsewhere
Check your spam filter / folder
In reply to I am also getting no… by elsewhere
@elsewhere you mean you are not getting answers on your posts, or you are not receiving notification emails?
In reply to @elsewhere you mean you are… by Thomas
I did not get email of your post!! Checked my settings & everything should be OK.
Actually yeah, I just posted something about this same problem. However, I did send the message just 4 days ago so I'm hoping it will be gotten to eventually.
@tsoderquist a reply is coming your way soon. Thank you for your patience.
In reply to @tsoderquist a reply is… by Thomas
Thank you, Thomas. I realized that I am posting from a different email address, however. This is concerning a billing issue with my info@divataunia.com address. It's been a week now, so I'd appreciate a response. Many thanks.
For the record, though, the best way to get support on using the software is here on the forums, not email. That way the entire community is available to respond and usually does so within minutes. There really is no official / formal support system for the software itself (as opposed to the score sharing web site musescore.com) other than this.
In reply to For the record, though, the… by Marc Sabatella
Then this should be made clear. Why have a help section that informs you to contact through the form or at support@musescore.com if there's not going to be a proper support system in place? It leads to nothing but frustration.
I am also, for the record, still waiting for a response. So even though I've been answered here, there's been no follow-up to my emails. Not even acknowledgement that they were received.
In reply to Then this should be made… by tsoderquist
I think you might be confusing the score sharing web site musescore.com with the MuseScore software itself. The only place you should be seeing anything about support via email is on the score sharing web site musescore.com, and the support is specifically about that web site. Sounds from your other recent post that this is indeed what your question is about, so hopefully you have by now received a response as indicated above.
But anyhow, from your initial post it appeared like you were somehow expecting to receive email support on the MuseScore software itself. That is why I responded as I did. There is as far as I know nothing within the MuseScore software that suggests email support - in fact, the Help menu "Ask for Help" sends you directly here to the forum :-)
In reply to I think you might be… by Marc Sabatella
Again, that's very confusing and frustrating. Regardless, I have sent my requests via Musescore.com and also tried to contact them here and on Twitter. I still haven't received a reply.
In reply to Again, that's very confusing… by tsoderquist
Though I do appreciate your responses. Thanks.
Well here it is TEN DAYS LATER and I have STILL not received any response to my FOUR inquiries and now Paypal dispute claim. I have been asking for a refund for almost two weeks with absolutely NO responses while I watch Tom respond on these forums to multiple other requests AND after being told a response was coming in THIS THREAD. Unbelievable.
In reply to Well here it is TEN DAYS… by tsoderquist
@tsoderquist a response has been sent out.
Hello
I’m not sure how long it takes to get problem resolutions
I’ve sent numerous emails to every email I can find on here and haven’t gotten any personal support help by email- just the same singular automated response
I sent my original account set up email
And a pic of my statement showing the charge
I was looking ONLY to do a trial - some how I was charged $29.99 right off
I immediately tried to delete my account - I’m not sure if I have- as now I cannot even get into my to check
It doesn’t find my email
loanddfers@att.net
I need someone to please help make sure my account has been deleted and my $29.99 refunded asap
Thank you
Lorine Lewis
In reply to Hello I’m not sure how long… by loanddfers@att.net
See: https://musescore.org/en/node/277874
Any questions or issues concerning billing (of a Pro subsciption) should be sent to support@musescore.com