NEED A REFUND. How can I get a refund?

• Jan 26, 2022 - 02:26

No where on your website is there a "Contact us" email address where I can ask for a refund.
Less than 5 hrs after giving my credit card to pay for a subscription on Musescore.com I tried to find a way to request a full refund. I had tried to PRINT the score of a song from Musescore, but the file was not available as a PDF, and there is no app that I could find for Windows to print the odd 4-letter extension of the downloaded file. So subscribing was USELESS. AND NOW I cannot find a way to contact Musescore's admin to get a refund. To say I am angry is an understatement.

Comments

• Jan 26, 2022 - 05:50

You wrote:
...there is no app that I could find for Windows to print the odd 4-letter extension of the downloaded file.

MuseScore's standard file format has an ".mscz" file extension. The MuseScore music notation software which opens such a file is available for free at:
https://musescore.org/en/download
Once the file is opened, you can listen to it, edit it, print it, export as pdf, etc.

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• Jan 29, 2022 - 21:06

To be clear:

This website has no subscription, only musescore.com does. So to talk to someone on that website about changing your mind, you'd need to go over there to that website, and check the Contact Us link.

As for finding software to open an MSCZ file, MuseScore is that software - not musescore.com the website, not MuseScore Pro the subscription service, but just plain MuseScore. It's completely free, and it's available right here from this website, via the Download link above.

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• Jul 10, 2025 - 11:49

Same situation here, this site is run by scammers giving you the run around for a refund request until they can deny it for taking more than 48 hours after trying to figure it out with google who finally suggested to ask my bank to investigate. Stay clear !

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• Jul 10, 2025 - 21:59

"[T]his site" is musescore.org. Since there is nothing for sale here, it's impossible to get a refund here. You need to go to musescore.com. Read How and where to ask for support.

For additional information, see the following:
https://musescore.org/en/faq#faq-314712
https://musescore.org/en/faq#faq-20657
https://musescore.org/en/faq#faq-359393
https://musescore.org/en/node/314712
https://musescore.com/user/32018844/subscription

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